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Date/Time: Mon, 04 Mar 2024 22:47:57 +0000



I made payment in Euro and it charged me in USD.

View Count: 183

[2023-08-17 08:34:53]
Archit - Posts: 5
Hi, while making my payment I had chosen EUR as the payment currency. But eventually it charged me as a USD on my bank account and now I will be charged extra fees because of this. Why did it charge me in USD when I had chosen EURO?

I talked to my bank and they told me the payment can only be cancelled from your end. I would really appreciate if you can return the previous payment so I can do it again in EURO, I suppose via Wire transfer.

Immediate resolution of this will be appreciated!
Date Time Of Last Edit: 2023-08-17 08:43:51
[2023-08-17 17:25:24]
John - SC Support - Posts: 29628
You made your payment through our provider Stripe. They only do USD payments. The amounts shown as you went through the check out would have been shown as USD and not EUR.

We can refund the amount back to you, but we do not think this will resolve your fee issue, in fact, it will probably generate more fees.

Let us know how you would like to proceed.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-08-17 18:36:24]
Archit - Posts: 5
Please refund this payment. I basically used my card (which has Euro payments) so I think it will be ok.

I will do another payment with wire transfer.

Thanks a lot for the fast resolution!
[2023-08-17 18:58:03]
John - SC Support - Posts: 29628
We have refunded the last payment you made.

It can take up to 10 business days for the funds to show in your account.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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