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Date/Time: Mon, 04 Mar 2024 21:14:33 +0000



Symbol issues with IQFEED after upgrading SC

View Count: 341

[2023-08-08 13:44:24]
User12089 - Posts: 344
After upgrading SC to the latest version available at the moment ie v. 46900, SC stopped receiving IQFEED data for Eurex futures e.g. BUND. This is not IQFEED issue because by using the non-SC IQFEED clients i can still receive realtime and historical data for the BUND. The issue is that SC stopped being able to resolve / subscribe for Eurex futures symbols e.g. the BUND and it is also the same for EUR STOXX 50 etc

I have also manually updated the symbols from the server using the SC menu command, just in case - no change, the issue is still there

Also fyi, after the SC upgrade, there are NO such symbol issues for CME data from IQFEED when consumed with SC.

here is the relevant part of the SC message log:

IQFeed | Real-time market data only supported with Sierra Chart data feed for symbol: BDU23. ID: 36 | 2023-08-08 14:33:18.234
Symbol Error - BDU23 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: BDU23. ID: 36 | 2023-08-08 14:33:18.234
IQFeed | Using primary service for historical data for BDU23 | 2023-08-08 14:33:18.234
No historical data client is currently set to download historical Intraday data for BDU23. | 2023-08-08 14:33:18.234
Real-time Intraday chart data file updates started for BDU23 | 2023-08-08 14:33:18.234
Intraday chart data file opened for BDU23 | 2023-08-08 14:33:18.234
Date Time Of Last Edit: 2023-08-08 13:55:55
[2023-08-08 14:12:23]
John - SC Support - Posts: 29625
We no longer support EUREX data from other sources. To get the EUREX data, you will have to use our Denali Exchange Data Feed.

Follow the instructions at the following link to set this up:
Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges*
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-08-08 14:45:53]
User12089 - Posts: 344
i am sorry but this is NOT a workable solution due to the fact that Denali does NOT distribute Eurex Future Options Data - i did mention about that sometime ago but SC rejected it outright as "no plans whatsoever to provide EUREX Options Data"

secondly, what do u mean by "not supporting" - u dont have to support anything - it all comes from IQFEED and SC still have IQFEED adapter and it still supports IQFeed CME data. It looks more like "artificially imposed constrain" to me ....

i am also subscribed for Denali Eurex BUT it does NOT distribute Eurex Future Options data

Future Options Data and Stock Options Data is the main reason i use iqfeed IN ADDITION to Denali. Lack of options data eurex future options and USA stock options is a big gap in Denali and IF SC is embarking on a path to effectively ban other data services like IQFEED then it will have a knock on effetct on SC as charting / data analytics platfrom

Can u make sure this reaches the management level at SC - i want a clear answer whats going on here and what is the product roadmap in the area described above
Date Time Of Last Edit: 2023-08-08 14:47:14
[2023-08-08 15:23:41]
Sierra_Chart Engineering - Posts: 13087
To access the EUREX data through the Denali Data Feed when using IQ Feed:

Set "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" to Yes. If you have changed this setting, then reconnect to the data feed after by selecting 'File >> Reconnect".

You will still be able to access EUREX options through IQ Feed. Nothing special to do that. That will continue to work properly.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-08-08 15:24:16
[2023-08-08 15:41:21]
User12089 - Posts: 344
yes i am still receiving Eurex Futures Options from IQFEED - no issues with that, thank you

re the solution suggested above for Eurex Futures symbols from IQFEED- thank you for your time, the only thing is i run SC with IQFEEED from a second machine, thats why so far i kept Allow Support for Denali Data Feed checkbox unchecked (so it doesnt result in Denali being used from 2 machines at the same time)

my setup is as follows:

MAchine 1: SC with Denali Eurex (full market depth), Denali CME (full market depth), Denali Stocks - basically ALL Denali has to offer

MAchine 2: SC with IQFEED for Eurex (futures and options data), CME and USA Stock Options - basically i have that second feed (iqfeed) and machine for the mere reason Denali doesnt have options from Eurex and USA Stock Options

SC is licensed for 3 machines
Denali is licensed for ONLY 1 machine
IQfeed is licensed for ONLY 1 machine

please suggest a solution based on the above info - obviously if a check the checkbox Allow Denali Data feed support on MAchine 2, that will result in Denali being used from 2 machines and i will get Denali cut off automatically even on MAchine 1 - it happened to me in the past when i was experimenting with the setup
[2023-08-09 13:47:54]
User12089 - Posts: 344
Hi SC Engineering - can u answer the above as well, so this thread can be completed
[2023-08-09 18:37:10]
Sierra_Chart Engineering - Posts: 13087
We apologize for the delay. We will follow up shortly.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-08-09 19:34:02]
SC Support - Posts: 1766
Hi Ivo, can we give you a quick call to hear about your set-up? Please let us know.
[2023-08-09 19:53:38]
ticinotrader - Posts: 371
@User12089

I am very much interested in the config you finally end up with. Can you please share the details once finalized?
Thank you in advance.
[2023-08-16 22:27:55]
User12089 - Posts: 344
Hi SC Support, i may have missed your call - contact me with direct message for the time of the next call so i can keep an eye for it
[2023-08-17 19:39:37]
SC Support - Posts: 1766
Hi User12089, we should now be connected via Direct Message.
Date Time Of Last Edit: 2023-08-17 19:39:47

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