Support Board
Date/Time: Mon, 03 Nov 2025 09:43:05 +0000
Apex evaluation account & delayed data
View Count: 1845
| [2023-07-23 09:20:38] |
| User994719 - Posts: 21 |
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Hi I received an email about receiving delayed data from the 25/7 because I haven’t verified my live account. I am currently trading on an evaluation account for funding with APEX and logged in to Rithmic. What do I need to do to receive real time data? Do I need to pay $11 per month for the data or will this be provided by Rithmic? |
| [2023-07-23 09:22:32] |
| User994719 - Posts: 21 |
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I currently pay the $11 for data so is this for a live funded account and I don’t need to pay this due to having an evaluation account?
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| [2023-07-23 12:25:15] |
| Sierra_Chart Engineering - Posts: 21285 |
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I am currently trading on an evaluation account for funding with APEX and logged in to Rithmic.
What do I need to do to receive real time data? To continue to receive real-time data, refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Do I need to pay $11 per month for the data or will this be provided by Rithmic? Yes you do to avoid market data issues from Rithmic. Refer to:Rithmic Trading Platform Service: Rithmic Support Policy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-23 12:32:55] |
| User994719 - Posts: 21 |
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I do have a funded trading account on which I have previously attached to Sierra. Do I need to log back in once a month? This says otherwise… |
 IMG_6392.png / V - Attached On 2023-07-23 12:32:31 UTC - Size: 300.73 KB - 220 views |
| [2023-07-23 14:35:29] |
| Sierra_Chart Engineering - Posts: 21285 |
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Yes probably. What broker is the account with? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-23 14:42:45] |
| User994719 - Posts: 21 |
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AMP. I have logged back in so will I receive real-time data now? Date Time Of Last Edit: 2023-07-23 14:43:54
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| [2023-07-23 15:47:23] |
| Sierra_Chart Engineering - Posts: 21285 |
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Yes this is confirmed. : | Verified trading account ending date: 2023-08-22 | Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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