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Date/Time: Thu, 02 May 2024 17:56:13 +0000

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Account Data Feed is Delayed

View Count: 229

[2023-06-23 16:23:48] #1 [Go To First Post]
Mark Sear - Posts: 42
Hi there, I have service package 10 set up which I believe should give me the Denali Live Data feed but I'm getting 15 minute delayed data. What else do I need to do? Many thanks

[2023-06-23 21:05:47] #2 [Go To First Post]
SC Support - Posts: 1797
Hi Mark, please activate the CME Group Exchanges that you want Real-time Data for, you can do that via #3 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME

[2023-06-26 11:52:38] #3 [Go To First Post]
Mark Sear - Posts: 42
I've done that but it's still 10 minutes delayed on the ES/NQ/RTY though it is up to date for Dow and Oil.

[2023-06-26 11:53:38] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 14180
The reason you are not getting real-time data from the Denali Data Feed, and historical data from the Denali Data Feed in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the Non-Professional exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your live funded trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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