Support Board
Date/Time: Sun, 25 May 2025 08:39:01 +0000
sierra is not downloading the data anymore
View Count: 394
| [2023-06-01 13:35:02] |
| Con141 - Posts: 2 |
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Hi Support, We have an issue where sierra is not downloading the data anymore. We can see from the logs provided by the user (attached) that there are a number of servers that are not on the list provided on your website via Data/Trading Service Connection and Symbol Issues: Internet Ports - Please can you give us an updated list as the user is connecting to ds26.sierracharts.com among other others. We have contacted you previously for the same user under No response from Sierra servers Thanks for your help in advance, Catherine. |
 Sierra.txt - Attached On 2023-06-01 13:33:30 UTC - Size: 1.83 MB - 209 views Attachment Deleted. |
| [2023-06-05 11:01:07] |
| Con141 - Posts: 2 |
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Hi Support, please can I get some help this is pretty urgent
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| [2023-06-05 15:57:47] |
| Sierra_Chart Engineering - Posts: 19695 |
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First update Sierra Chart: Software Download: Fast Update Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-05 15:58:30
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