Support Board
Date/Time: Fri, 18 Jul 2025 13:17:02 +0000
No Denali updates
View Count: 428
| [2023-05-29 02:44:14] |
| doctor10 - Posts: 82 |
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feed is dead for the first time in several years. No real time update. Only updates on disconnect and reconnect. No settings changed. Up to date with fees. reconnected feed to brokerage just to double check. No change.
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| [2023-05-29 08:12:27] |
| Sierra_Chart Engineering - Posts: 20225 |
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May be related to the holiday on Monday. Tell us one symbol you have an issue with. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-29 10:14:46] |
| doctor10 - Posts: 82 |
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Im watching ES in interactive brokers tick. Nothing on Sierra.
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| [2023-05-29 10:23:11] |
| Sierra_Chart Engineering - Posts: 20225 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-29 10:31:56] |
| doctor10 - Posts: 82 |
|
Software version: 2506 64-bit | 2023-05-29 06:30:26.597 OpenGL enabled (NVIDIA Corporation/NVIDIA GeForce RTX 3090/PCIe/SSE2) | 2023-05-29 06:30:26.598 Primary Thread ID: 22832 | 2023-05-29 06:30:26.598 Usage end date: 2023-06-15 | 2023-05-29 06:30:26.598 Enabled for: Advanced Features 2. | 2023-05-29 06:30:26.598 Enabled for: Sierra Chart Historical Data Service. | 2023-05-29 06:30:26.598 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-05-29 06:30:26.598 Enabled for: Delayed Denali Exchange Data Feed. | 2023-05-29 06:30:26.598 Enabled for exchange2: CME (Trading Account Required) | 2023-05-29 06:30:26.598 Enabled for exchange2: CBOT (Trading Account Required) | 2023-05-29 06:30:26.598 Enabled for exchange2: COMEX (Trading Account Required) | 2023-05-29 06:30:26.598 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-05-29 06:30:26.598 Enabled for exchange2: fairx_exchange.data | 2023-05-29 06:30:26.598 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-05-29 06:30:26.598 Current selected Data/Trading service: SC Data - All Services | 2023-05-29 06:30:26.598 Custom symbol settings values: enabled | 2023-05-29 06:30:26.598 Chart Update Interval: 500 | 2023-05-29 06:30:26.598 Intraday Data Storage Time Unit: 0 | 2023-05-29 06:30:26.598 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-05-29 06:30:26.598 2023-05-29 10:30:26 Local computer time in UTC | 2023-05-29 06:30:26.598 2023-05-29 06:30:26 Local computer time in SC Time Zone | 2023-05-29 06:30:26.598 2023-05-29 10:23:26 Server time in UTC | 2023-05-29 06:30:26.598 Local computer UTC time and Server UTC time difference: 2 seconds. | 2023-05-29 06:30:26.598 Program path: C:\SierraChart\ | 2023-05-29 06:30:26.598 Data Files path: C:\SierraChart\Data\ | 2023-05-29 06:30:26.598 OS Version Number: 10.0 | 2023-05-29 06:30:26.598 Locale Setting: C | 2023-05-29 06:30:26.598 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2023-05-29 06:30:26.599 Allowed protected custom studies: | 2023-05-29 06:30:26.599 Crash reporter started: true | 2023-05-29 06:30:26.599 File >> Disconnect selected. | 2023-05-29 06:30:32.699 DTC Client socket (0) | CloseSocket call. | 2023-05-29 06:30:32.700 Denali Data Feed | Disconnected from the server. | 2023-05-29 06:30:32.700 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2023-05-29 06:30:32.700 DTC Client socket (1) | CloseSocket call. | 2023-05-29 06:30:32.700 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-05-29 06:30:32.700 SC DTC Delayed Exchange Data | Disconnected from the server. | 2023-05-29 06:30:32.700 SC Data - All Services | Disconnected. | 2023-05-29 06:30:32.700 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-05-29 06:30:32.729 DTC Client socket (1) | Closed. | 2023-05-29 06:30:32.729 SC Data - All Services | Connected to server complete. | 2023-05-29 06:30:35.096 Triggering next historical data download in queue. | 2023-05-29 06:30:35.110 Triggering next historical data download in queue. | 2023-05-29 06:30:35.110 Triggering next historical data download in queue. | 2023-05-29 06:30:35.110 Triggering next historical data download in queue. | 2023-05-29 06:30:35.110 No download requests in the queue to start downloads for. | 2023-05-29 06:30:35.110 No download requests in the queue to start downloads for. | 2023-05-29 06:30:35.110 No download requests in the queue to start downloads for. | 2023-05-29 06:30:35.110 No download requests in the queue to start downloads for. | 2023-05-29 06:30:35.110 Mapping ESM23-CME to ESM23. Service code: cme | 2023-05-29 06:30:35.511 Using symbol data fast lookup vector | 2023-05-29 06:30:35.511 Denali Data Feed | Starting real-time market data updates for: ESM23-CME (ESM23). ID: 1 Service code: cme | 2023-05-29 06:30:35.513 Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 443 | 2023-05-29 06:30:35.513 Denali Data Feed | Requesting security definition data for: ESM23-CME (ESM23). ID: 1 | 2023-05-29 06:30:35.513 Added historical Intraday data request for ESM23-CME to the queue. | 2023-05-29 06:30:35.513 Intraday data recording state for symbol ESM23-CME is set to download 'Pending'. | 2023-05-29 06:30:35.513 Triggering next historical data download in queue. | 2023-05-29 06:30:35.513 DTC Client socket (1) | Creating socket. | 2023-05-29 06:30:35.513 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-05-29 06:30:35.513 DTC Client socket (1) | Connecting to IP: 142.215.18.147. | 2023-05-29 06:30:35.513 Delaying start of download for ESM23-CME. | 2023-05-29 06:30:35.520 Denali Data Feed | Network connection to server complete. | 2023-05-29 06:30:35.544 Denali Data Feed | Starting socket receive thread. | 2023-05-29 06:30:35.544 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-05-29 06:30:35.544 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-05-29 06:30:35.597 Denali Data Feed | Sending logon request message. | 2023-05-29 06:30:35.597 Denali Data Feed | Received logon response. | 2023-05-29 06:30:36.279 Denali Data Feed | Server Name: RealTime Server. | 2023-05-29 06:30:36.279 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-05-29 06:30:36.279 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-05-29 06:30:36.279 Denali Data Feed | Waiting for socket receive thread to end | 2023-05-29 06:30:36.279 DTC Client socket (1) | CloseSocket call. | 2023-05-29 06:30:36.279 Denali Data Feed | Disconnected from the server. | 2023-05-29 06:30:36.279 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-05-29 06:30:36.279 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-05-29 06:30:36.279 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-05-29 06:30:36.307 DTC Client socket (1) | Closed. | 2023-05-29 06:30:36.307 Denali Data Feed | Connecting to the server ds23.sierracharts.com. Port 443 | 2023-05-29 06:31:06.284 DTC Client socket (1) | Creating socket. | 2023-05-29 06:31:06.285 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-05-29 06:31:06.285 DTC Client socket (1) | Connecting to IP: 142.215.17.190. | 2023-05-29 06:31:06.285 Denali Data Feed | Network connection to server complete. | 2023-05-29 06:31:06.319 Denali Data Feed | Starting socket receive thread. | 2023-05-29 06:31:06.319 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-05-29 06:31:06.319 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-05-29 06:31:06.387 Denali Data Feed | Sending logon request message. | 2023-05-29 06:31:06.387 HD Request # 6 | Downloading Intraday chart data for ESM23-CME to the file ESM23-CME.scid. Service: cme | 2023-05-29 06:31:06.488 HD Request # 6 | Download start date-time: 2023-05-29 06:24:31.000000. File last date-time: 2023-05-29 06:24:31.034000 | 2023-05-29 06:31:06.489 HD Request # 6 | Using server: ds28.sierracharts.com port 10150 | 2023-05-29 06:31:06.489 Socket (2) | Creating socket. | 2023-05-29 06:31:06.489 Socket (2) | New receive buffer size: 5242880 | 2023-05-29 06:31:06.489 Socket (2) | Connecting to IP: 142.215.18.147. | 2023-05-29 06:31:06.489 HD Request # 6 | Setting DTC encoding to Binary VLS | 2023-05-29 06:31:06.558 HD Request # 6 | Sending historical data logon request message. | 2023-05-29 06:31:06.558 HD Request # 6 | Requesting Intraday data. Start date-time: 2023-05-29 06:24:31. Record interval: 0. Symbol: ESM23 | 2023-05-29 06:31:07.134 Denali Data Feed | Received logon response. | 2023-05-29 06:31:07.134 Denali Data Feed | Server Name: RealTime Server. | 2023-05-29 06:31:07.134 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-05-29 06:31:07.134 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-05-29 06:31:07.134 Denali Data Feed | Waiting for socket receive thread to end | 2023-05-29 06:31:07.134 DTC Client socket (1) | CloseSocket call. | 2023-05-29 06:31:07.135 Denali Data Feed | Disconnected from the server. | 2023-05-29 06:31:07.135 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-05-29 06:31:07.135 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-05-29 06:31:07.135 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-05-29 06:31:07.164 DTC Client socket (1) | Closed. | 2023-05-29 06:31:07.164 HD Request # 6 | Decompressing data. | 2023-05-29 06:31:07.170 HD Request # 6 | Receiving Intraday data for ESM23-CME starting at 2023-05-29 06:24:31.034000 | 2023-05-29 06:31:07.200 Socket (2) | CloseSocket call. | 2023-05-29 06:31:07.201 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-05-29 06:31:07.201 Historical data download thread signaled to stop. | 2023-05-29 06:31:07.201 HD Request # 6 | Timestamp of first Intraday data file record written: 2023-05-29 06:24:31.214000. | 2023-05-29 06:31:07.201 HD Request # 6 | Received 452 Intraday data records from 2023-05-29 06:24:31.034000 to 2023-05-29 06:31:08.386001 (6.6 minutes. Delay: -1.2 seconds) and wrote 451 records for ESM23-CME | 2023-05-29 06:31:07.201 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2023-05-29 10:31:08.386001 | 2023-05-29 06:31:07.208 HD Request # 6 | Completion time: 1s. | 2023-05-29 06:31:07.208 HD Request # 6 | Intraday data download complete for ESM23-CME. Unique request ID: 6 | 2023-05-29 06:31:07.208 Removing historical data download ID 6. | 2023-05-29 06:31:07.208 Real-time Intraday chart data file updates started for ESM23-CME | 2023-05-29 06:31:07.208 Intraday chart data file opened for ESM23-CME | 2023-05-29 06:31:07.208 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2023-05-29 06:31:07.208 Triggering next historical data download in queue. | 2023-05-29 06:31:07.208 Historical data for ESM23-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2023-05-29 06:31:07.208 No download requests in the queue to start downloads for. | 2023-05-29 06:31:07.208 Socket (2) | Socket gracefully closed by remote side. | 2023-05-29 06:31:07.227 Socket (2) | Closed. | 2023-05-29 06:31:07.228 |
| [2023-05-29 10:34:48] |
| Sierra_Chart Engineering - Posts: 20225 |
|
Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-05-29 06:30:36.279
Refer to: Denali Exchange Data Feed: Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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