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Date/Time: Thu, 01 Jun 2023 01:52:33 +0000

DOM Malfunction

View Count: 50

[2023-05-25 22:05:59]
User988492 - Posts: 2

I am able to access the trading DOM, however the “Get Symbols” is still gray.

I also noticed that both the ‘Buy/Sell’ list power are being reflecting number “1” for the past 30 - 45 minutes. It is not reflecting the rest of the list.

I believe I most likely need a trouble shoot or so.

Kindly see the attached screen shorts for better understanding.

Private File
Private File
Private File
[2023-05-26 13:52:37]
John - SC Support - Posts: 24528
The "Get Symbols" button will be greyed out unless you have selected an item in the list that has Options, Spreads, or for which there are symbols to be retrieved (such as the Crypto exchanges). For what you have selected at that time (FOREX - FXCM) the button would not be active, as there are no symbols to get. The FOREX - FXCM symbols are all listed within that section on the Find Symbol page.

The FOREX data we supply does not have any Market Depth data, that is why you are only seeing the Best Bid/Ask. Refer to the following:
Sierra Chart Real Time and Historical Forex and CFD Data Service
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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