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Date/Time: Wed, 24 Apr 2024 10:12:55 +0000

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My trade window stopped working.

View Count: 231

[2023-05-24 19:13:54] #1 [Go To First Post]
User62612 - Posts: 12
I tried to enter a trade. The chart shows the price line stop line but when the price moves up to hit the price nothing happens. I called the brokerage and no trade was made. The stop line says "child-client" whatever that means. Don't remember seeing that before. Please fix this so I can trade.

[2023-05-24 22:33:13] #2 [Go To First Post]
John - SC Support - Posts: 31059
A Child-Client means that this Stop was waiting for the main order to fill before it became an active order on the exchange. The question is what happened to the parent order, since this apparently never filled, but it does not sound like it is on the chart. Take a look at your "Trade >> Trade Service Log" to see if there was a rejection for the parent order, which then left the stop abandoned. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-05-25 02:55:04] #3 [Go To First Post]
User62612 - Posts: 12
The trade service log says: tradeactivity files query time 0.000594 seconds entries 0 current queries 1. Something is still not right. I still get the same child client message when I tried again to enter an order this time in simulated mode. Thanks

[2023-05-25 13:48:36] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 14068
Who is your broker? You really should move to Teton order routing for server side bracket orders: Sierra Chart Teton Futures Order Routing Otherwise, with CQG these orders are not server-side and you will see Child-Client. That is also normal for Trade Simulation Mode. As far as what the issue is in your case we do not know. You have to analyze the Trade Activity Log: Trade Activity Log: Viewing Historical Trade Activity And most important. You are running an older version of Sierra Chart. Be sure to update!: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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