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Date/Time: Fri, 19 Apr 2024 11:12:54 +0000

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Teton - limited historical daily data except ES

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[2023-05-22 15:59:03] #1 [Go To First Post]
User100912 - Posts: 76
I was using the Sierra Chart data feed, and have now switched to Teton. Real time CME data is working. However, the symbols have changed e.g. to NQM23_FUT_CME and the historical daily charts no longer show data before 16 March, except for ES which still shows several years of data.

[2023-05-22 16:05:38] #2 [Go To First Post]
John - SC Support - Posts: 30953
It is correct that the symbols are different for the Teton Order Routing Service. Each service has its own symbols. But, if your charts are setup properly, then you should be getting the data back to when you are wanting it to start from. Refer to the following for the main things to check: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-05-22 18:02:11] #3 [Go To First Post]
User100912 - Posts: 76
Following translate to service, update symbol settings, then Delete all data and download then select all then ok worked thanks.

[2023-05-22 22:00:21] #4 [Go To First Post]
Gustavo - Posts: 72
I am using Denali data feed and when loading historical data, it only goes back about 8 months. I have set the number of day to download passed that date and still only get about 8 months of data. Can you confirm that is the case with Denali historical data, and if so, how can I download more data? Thanks.

[2023-05-22 23:47:46] #5 [Go To First Post]
John - SC Support - Posts: 30953
Refer to the following: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-05-23 00:09:54] #6 [Go To First Post]
Gustavo - Posts: 72
Hi, thanks for the reply. As my current service I have "Teton CME Order Routing" so I dont believe I should change that. From the Edit menu, I selected "Delete all Data and Download" but that did not resolve the problem. Could you please provide some additional help to solve this issue? Thanks!!!

[2023-05-23 12:23:43] #7 [Go To First Post]
Gustavo - Posts: 72
Hello, any feedback on my last response? Thanks so much in advance!!!

[2023-05-23 14:26:00] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 14006
You need to use the Continuous Futures Contract Chart functionality: Continuous Futures Contract Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-05-23 18:31:25] #9 [Go To First Post]
Gustavo - Posts: 72
Thanks!! that corrected the issue. You can close this ticket. Take care.

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