Date/Time: Tue, 28 Nov 2023 12:55:58 +0000
CAN NOT DOWNLOAD HISTORICAL DATA CQG
View Count: 129
|EddieRokit - Posts: 13|
I HAVE A AMP FUTURES ACCOUNT WITH CQG - I PAY FOR PACKAGE 11 AND DENALI DATA FEED. FOR SOME REASON WHEN I SWITCH FROM MY RITHMIC LOGIN TO CQG LOGIN I CAN NOT DOWNL;OAD AND DATA OR HAVE LIVE DATA - I GET THE MESSAGE - REAL TIME MARKET DATA ONLY SUPPORTED WITH SIERRA CHART DATA FEED FOR SYMBOL F.US.EPM23 ID:1
I HAVE SIERRA DATA FEED
|Sierra_Chart Engineering - Posts: 11571|
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log
Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only.
Disconnect from the data feed with "File >> Disconnect".
Connect to the data feed with "File >> Connect to Data Feed".
After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)
We will then determine what the problem is.
Sierra Chart Support - Engineering Level
Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
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