Login Page - Create Account

Support Board


Date/Time: Sat, 22 Jun 2024 12:41:58 +0000



CAN NOT DOWNLOAD HISTORICAL DATA CQG

View Count: 213

[2023-05-02 19:25:56]
EddieRokit - Posts: 13
HI THERE

I HAVE A AMP FUTURES ACCOUNT WITH CQG - I PAY FOR PACKAGE 11 AND DENALI DATA FEED. FOR SOME REASON WHEN I SWITCH FROM MY RITHMIC LOGIN TO CQG LOGIN I CAN NOT DOWNL;OAD AND DATA OR HAVE LIVE DATA - I GET THE MESSAGE - REAL TIME MARKET DATA ONLY SUPPORTED WITH SIERRA CHART DATA FEED FOR SYMBOL F.US.EPM23 ID:1

I HAVE SIERRA DATA FEED
[2023-05-02 19:26:11]
Sierra_Chart Engineering - Posts: 15034
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account