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Date/Time: Tue, 28 May 2024 04:19:04 +0000



Connection alerts not sounding

View Count: 261

[2023-05-01 13:14:11]
User213504 - Posts: 56
I have alerts set up for connected and disconnected. They are in the Genera/alerts tab but don't sound when Sierra connects or disconnects.
[2023-05-01 17:21:07]
John - SC Support - Posts: 31885
You have specific alerts selected for Global Settings >> General Settings >> Alerts >> Server Connected Alert / Server Connection Lost Alert?

And are those alerts setup for sounds? Refer to the following:
General Settings Window: Sound File (Global Settings >> General Settings >> Alerts)
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-05-02 14:42:21]
User213504 - Posts: 56
Yes, see uploaded picture
imageimage_2023-05-02_104056553.png / V - Attached On 2023-05-02 14:41:05 UTC - Size: 44.06 KB - 58 views
[2023-05-02 17:16:39]
John - SC Support - Posts: 31885
You have Alert 1 shown for the specific settings. Make sure Alerts 17 and 18 also have a sound associated with them.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-05-02 17:32:24]
User213504 - Posts: 56
They are. The alerts disappeared when I copied the menu.
[2023-05-02 17:48:04]
John - SC Support - Posts: 31885
On the Alerts page in the General Settings, when you select the "Test Sound" button for Alert 17/18 are you able to hear the sound?

If you can hear the sound when selecting the button, but do not hear the sound when you select "File >> Disconnect" or "File >> Connect to Data Feed", then go through the items here:
General Settings Window: Troubleshooting for Alert Sounds That Do Not Play
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-05-02 17:57:52]
User213504 - Posts: 56
Duh!!!! I had muted alert sounds and forgot about it. Thank you. I'm sorry for bothering you.

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