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Date/Time: Fri, 19 Apr 2024 18:11:18 +0000

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Connection alerts not sounding

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[2023-05-01 13:14:11] #1 [Go To First Post]
User213504 - Posts: 49
I have alerts set up for connected and disconnected. They are in the Genera/alerts tab but don't sound when Sierra connects or disconnects.

[2023-05-01 17:21:07] #2 [Go To First Post]
John - SC Support - Posts: 30972
You have specific alerts selected for Global Settings >> General Settings >> Alerts >> Server Connected Alert / Server Connection Lost Alert? And are those alerts setup for sounds? Refer to the following: General Settings Window: Sound File (Global Settings >> General Settings >> Alerts) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-05-02 14:42:21] #3 [Go To First Post]
User213504 - Posts: 49
Yes, see uploaded picture


image_2023-05-02_104056553.png / V - Attached On 2023-05-02 14:41:05 UTC - Size: 44.06 KB - 52 views

[2023-05-02 17:16:39] #4 [Go To First Post]
John - SC Support - Posts: 30972
You have Alert 1 shown for the specific settings. Make sure Alerts 17 and 18 also have a sound associated with them. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-05-02 17:32:24] #5 [Go To First Post]
User213504 - Posts: 49
They are. The alerts disappeared when I copied the menu.

[2023-05-02 17:48:04] #6 [Go To First Post]
John - SC Support - Posts: 30972
On the Alerts page in the General Settings, when you select the "Test Sound" button for Alert 17/18 are you able to hear the sound? If you can hear the sound when selecting the button, but do not hear the sound when you select "File >> Disconnect" or "File >> Connect to Data Feed", then go through the items here: General Settings Window: Troubleshooting for Alert Sounds That Do Not Play For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-05-02 17:57:52] #7 [Go To First Post]
User213504 - Posts: 49
Duh!!!! I had muted alert sounds and forgot about it. Thank you. I'm sorry for bothering you.

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