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Date/Time: Sat, 25 May 2024 05:34:20 +0000



TSLA-USCT

View Count: 373

[2023-04-27 02:11:07]
User542430 - Posts: 50
I tried the new data feed and discovered that it would not load any data for TSLA beyond August 24, 2022, which was the day before the most recent stock split. I also observed that the daily volume was very low, around 10 million, whereas the real volume averages well over 100 million. Is there something I need to configure on my end to get the full amount of data?
Date Time Of Last Edit: 2023-04-27 02:11:28
[2023-04-28 09:59:33]
Sierra_Chart Engineering - Posts: 14474
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

Or, in the case of a Continuous Futures Contract chart, follow these instructions:
Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data

After about a minute provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-04-28 16:34:08]
User542430 - Posts: 50
I followed the instructions, here is the Message Log:

Software version: 2492 64-bit | 2023-04-28 12:28:48.766
OpenGL enabled (NVIDIA Corporation/Quadro P4200/PCIe/SSE2) | 2023-04-28 12:28:48.768
Primary Thread ID: 10292 | 2023-04-28 12:28:48.768
Usage end date: 2023-05-18 | 2023-04-28 12:28:48.768
Enabled for: Advanced Features 2. | 2023-04-28 12:28:48.768
Enabled for: Sierra Chart Historical Data Service. | 2023-04-28 12:28:48.768
Enabled for: Delayed Denali Exchange Data Feed. | 2023-04-28 12:28:48.768
Enabled for exchange2: fairx_exchange.data | 2023-04-28 12:28:48.768
Allow Support for Sierra Chart Data Feeds is enabled. | 2023-04-28 12:28:48.768
Current selected Data/Trading service: SC Data - All Services | 2023-04-28 12:28:48.768
Custom symbol settings values: enabled | 2023-04-28 12:28:48.768
Chart Update Interval: 60000 | 2023-04-28 12:28:48.768
Intraday Data Storage Time Unit: 1 | 2023-04-28 12:28:48.768
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-04-28 12:28:48.768
2023-04-28 16:28:48 Local computer time in UTC | 2023-04-28 12:28:48.768
2023-04-28 12:28:48 Local computer time in SC Time Zone | 2023-04-28 12:28:48.768
2023-04-28 15:59:00 Server time in UTC | 2023-04-28 12:28:48.768
Local computer UTC time and Server UTC time difference: 2 seconds. | 2023-04-28 12:28:48.768
Program path: C:\SierraChart3\ | 2023-04-28 12:28:48.768
Data Files path: C:\SierraChart3\Data\ | 2023-04-28 12:28:48.768
OS Version Number: 10.0 | 2023-04-28 12:28:48.768
Locale Setting: C | 2023-04-28 12:28:48.768
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2023-04-28 12:28:48.768
Allowed protected custom studies: | 2023-04-28 12:28:48.768
Crash reporter started: true | 2023-04-28 12:28:48.768

Added historical Intraday data request for TSLA-USCT to the queue. | 2023-04-28 12:29:00.602
Intraday data recording state for symbol TSLA-USCT is set to download 'Pending'. | 2023-04-28 12:29:00.602
Triggering next historical data download in queue. | 2023-04-28 12:29:00.602
HD Request # 5 | Downloading Intraday chart data for TSLA-USCT to the file TSLA-USCT.scid. Service: us_equities_utp_cta_exchange.data | 2023-04-28 12:29:00.602
Reloading all charts with filename: TSLA-USCT.scid | 2023-04-28 12:29:01.440
HD Request # 5 | Download start date-time: 2020-08-01 12:29:01.000000. File last date-time: 00:00:00.000000 | 2023-04-28 12:29:01.445
HD Request # 5 | Using server: ds3.sierracharts.com port 10149 | 2023-04-28 12:29:01.445
Socket (1) | Creating socket. | 2023-04-28 12:29:01.445
Socket (1) | New receive buffer size: 5242880 | 2023-04-28 12:29:01.445
Socket (1) | Connecting to IP: 142.215.18.104. | 2023-04-28 12:29:01.445
HD Request # 5 | Setting DTC encoding to Binary VLS | 2023-04-28 12:29:01.525
HD Request # 5 | Sending historical data logon request message. | 2023-04-28 12:29:01.525
HD Request # 5 | Requesting Intraday data. Start date-time: 2020-08-01 12:29:01. Record interval: 1. Symbol: TSLA | 2023-04-28 12:29:02.104
HD Request # 5 | Decompressing data. | 2023-04-28 12:29:02.157
TSLA-USCT 5 Min #5 | Reloading chart. | 2023-04-28 12:29:02.170
TSLA-USCT 5 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart3\Data\TSLA-USCT.scid | 2023-04-28 12:29:02.173
HD Request # 5 | Receiving Intraday data for TSLA-USCT starting at 2020-08-03 04:00:00.000000 | 2023-04-28 12:29:02.406
HD Request # 5 | Timestamp of first Intraday data file record written: 2020-08-03 04:00:00.000000. | 2023-04-28 12:29:02.693
TSLA-USCT 7 Day #3 | Reloading chart. | 2023-04-28 12:29:11.206
TSLA-USCT 1 Day #4 | Reloading chart. | 2023-04-28 12:29:11.563
TSLA-USCT #7 | Reloading chart. | 2023-04-28 12:29:11.661
TSLA-USCT #8 | Reloading chart. | 2023-04-28 12:29:11.866
Added historical Daily data request for TSLA-USCT to the queue. | 2023-04-28 12:29:20.901
Triggering next historical data download in queue. | 2023-04-28 12:29:20.901
HD Request # 6 | Downloading Historical Daily chart data for TSLA-USCT. Starting date: 2023-04-24. Service: us_equities_utp_cta_exchange.data | 2023-04-28 12:29:20.925
HD Request # 6 | Requesting historical Daily data for TSLA starting at 2023-04-23. SC External HD service. | 2023-04-28 12:29:21.522
HD Request # 6 | Receiving historical Daily data for TSLA-USCT starting at 2023-04-24. | 2023-04-28 12:29:21.653
HD Request # 6 | Writing historical Daily data to the file TSLA-USCT.dly. | 2023-04-28 12:29:21.653
HD Request # 6 | Bytes received: 216 | 2023-04-28 12:29:21.681
HD Request # 6 | Received 4 Daily data records from 2023-04-24 00:00:00 to 2023-04-27 00:00:00 (4.0 days) and wrote 4 records for TSLA-USCT | 2023-04-28 12:29:21.681
HD Request # 6 | Completion time: 1s. | 2023-04-28 12:29:21.681
HD Request # 6 | Daily data download complete for TSLA-USCT. Unique request ID: 6 | 2023-04-28 12:29:21.681
Removing historical data download ID 6. | 2023-04-28 12:29:21.681

Triggering next historical data download in queue. | 2023-04-28 12:29:21.681
No download requests in the queue to start downloads for. | 2023-04-28 12:29:21.681
TSLA-USCT 390 Min #2 | Reloading chart. | 2023-04-28 12:29:39.277
Socket (1) | New receive buffer size: 10485760 | 2023-04-28 12:30:15.200
TSLA-USCT Weekly #1 | Reloading chart. | 2023-04-28 12:30:31.266
TSLA-USCT Daily #6 | Reloading chart. | 2023-04-28 12:30:31.271
TSLA-USCT 5 Min #5 Record has been filtered due to large range while loading Intraday data for TSLA-USCT | 2023-04-28 12:30:46.936
Socket (1) | New receive buffer size: 16777216 | 2023-04-28 12:31:15.265
TSLA-USCT 390 Min #2 Record has been filtered due to large range while loading Intraday data for TSLA-USCT | 2023-04-28 12:31:39.600
Socket (1) | CloseSocket call. | 2023-04-28 12:31:55.027
Socket (1) | Shutdown started. Waiting for graceful close. | 2023-04-28 12:31:55.027
Historical data download thread signaled to stop. | 2023-04-28 12:31:55.027
HD Request # 5 | Received 14297757 Intraday data records from 2020-08-03 04:00:00.000000 to 2023-04-28 12:16:52.374000 (2.7years. Delay: 15.0 minutes) and wrote 14297757 records for TSLA-USCT | 2023-04-28 12:31:55.027
HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2023-04-28 16:16:52.374000 | 2023-04-28 12:31:55.032
HD Request # 5 | Completion time: 2m 55s. | 2023-04-28 12:31:55.033
HD Request # 5 | Intraday data download complete for TSLA-USCT. Unique request ID: 5 | 2023-04-28 12:31:55.033
Removing historical data download ID 5. | 2023-04-28 12:31:55.033
Real-time Intraday chart data file updates started for TSLA-USCT | 2023-04-28 12:31:55.033
Opened cached Intraday file: C:\SierraChart3\Data\TSLA-USCT.scid. Thread ID: 10292 | 2023-04-28 12:31:55.033
Intraday chart data file opened for TSLA-USCT | 2023-04-28 12:31:55.033
HD Request # 5 | Enabling Intraday chart updating for symbol. | 2023-04-28 12:31:55.033

Triggering next historical data download in queue. | 2023-04-28 12:31:55.033
No download requests in the queue to start downloads for. | 2023-04-28 12:31:55.033
Socket (1) | Socket gracefully closed by remote side. | 2023-04-28 12:31:55.060
Socket (1) | Closed. | 2023-04-28 12:31:55.060
TSLA-USCT 7 Day #3 Record has been filtered due to large range while loading Intraday data for TSLA-USCT | 2023-04-28 12:32:14.323
TSLA-USCT 1 Day #4 Record has been filtered due to large range while loading Intraday data for TSLA-USCT | 2023-04-28 12:32:18.213
TSLA-USCT #7 Record has been filtered due to large range while loading Intraday data for TSLA-USCT | 2023-04-28 12:32:19.758
TSLA-USCT #8 Record has been filtered due to large range while loading Intraday data for TSLA-USCT | 2023-04-28 12:32:21.190
[2023-05-01 09:25:40]
Sierra_Chart Engineering - Posts: 14474
We see data to the current time:

HD Request # 5 | Received 14297757 Intraday data records from 2020-08-03 04:00:00.000000 to 2023-04-28 12:16:52.374000 (2.7years. Delay: 15.0 minutes) and wrote 14297757 records for TSLA-USCT | 2023-04-28 12:31:55.027

Refer to the other reasons for missing data, on this page:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data)

We probably have to adjust the data for the split and we will work on that. With your chart configuration, there are messages at the bottom of the log indicating that is part of the problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-05-01 09:26:30
[2023-05-02 11:49:55]
Sierra_Chart Engineering - Posts: 14474
To adjust the data for a stock split, refer to:
Adjusting Data
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-05-02 22:20:58]
User542430 - Posts: 50
I used the Adjust Data feature and that did allow the chart to load data up to the current date. However the volume was still about 1/10 of the actual volume. The TSLA symbol without the USCT suffix has much more volume so I am using that for now.

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