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Date/Time: Tue, 23 Apr 2024 01:41:58 +0000



Partial refund of 6 month discounted Package 10 (including Denali data)?

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[2023-03-18 05:03:05]
User940256 - Posts: 14
Hi Support,

I paid for 6 months of Service Package 10, which will renew on June 22, 2023.
I am considering changing my Broker to another who will be providing me trading software including real time data. Therefore, I will no longer need to subscribe to your Service package including the Denali data feed and the monthly CME fee.

Am I entitled to a partial refund of the unused Service Package fee (from March 22 to June 22) ?

i understand that if I change my Broker, I will no longer be entitled to nor will I need you to charge me the monthly CME fee of $3.50 or the $1.50 Teton top of the book data feed.

Thank you, Avi (Marshall) May
[2023-03-18 10:51:27]
Sierra_Chart Engineering - Posts: 14049
We can do the refund for unused months of your usage time and any Services Balance. Make the request here:
https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets

Also if you are trading CME futures, you will definitely have the very best order routing with our Teton order routing and you can find a broker supporting Teton, who will give you very good commission rates. This we are certain of. Teton is the best.

We see you are currently using CQG and CQG is substandard as compared to Teton.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-03-26 23:00:52]
User940256 - Posts: 14
Hi Support,

Thank you for your prompt and positive reply.
I have decided NOT to change my broker as the new broker does not offer Sierra Charts, on which I have $3500 in software (indicators from PTG) which I find critically useful in locating my set-ups for trade entries/exits.

But I did request my present Custodian, Midland, to take the money out of my trading account at AMP and hold it pending my requesting them (Midland) to transfer my account balance to a new custodian. Which they did, leaving a zero balance in my Roth trading account (113150)

I have just been informed by Amp that they did NOT close my Roth trading account when they transferred the complete balance back to Midland. On Monday (3/27/23), I will request Midland to transfer the money back to my Amp Roth account, 113150.
So, will there be any disruption to my accessing my Sierra Charts from now until the June 22 end end date of my current subscription? I believe I received a message in the message log a few days ago that my subscription was good only until April 15. Will this termination date be extended to its June 22 renewal date once the money is back in my Amp account?

Another matter: The message log tells me that I am enabled for Sierra Charts historical data Service as well as Denali Real time exchange data feed and delayed data feed. BUT that the current selected data trading service is CQG WebAPI. You also mentioned in your 3/18/23 response to my refund request (see your me3ssage above.) that I am currently using CQG order routing. This confuses me.
Am I receiving Denali data; (with Teton top of the order flow), but with CQG doing the order routing to the exchange? If so what do I need to subscribe to to get the Teton order routing?

I look forward to your replies.

Sincerely,

Avi (Marshall) May
[2023-03-27 07:55:17]
Sierra_Chart Engineering - Posts: 14049
Your current Ending Date: 2023-06-25. We can also extend this up to two weeks during the time you are not able to use Sierra Chart. Or refund the unused usage time back to your Services Balance.

You are using the Denali Data Feed for market data. And you can use CQG order routing and you can also use Teton order routing. Whatever order routing you want to use it is up to you. Nothing you have to request from us to use those. Your broker configures the order routing.

----
To access historical and streaming market data independent from your Trading service. Follow these instructions.


Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services".

Press "OK"

And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command:
Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service)

You can then use the data provided by Sierra Chart independent of your trading service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-03-27 07:56:07

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