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Date/Time: Wed, 24 Apr 2024 09:46:20 +0000

How to Post a Message for Support

Still have delayed data after connecting to Ironbeam and Denali - paid and activated

View Count: 276

[2023-03-18 04:25:12] #1 [Go To First Post]
J_Walter - Posts: 2
Hi There, I have gone through all the steps to connect to Ironbeam (my broker), denali data feed, I've paid for the data and activated, but I'm still getting dealyed data on my charts. Please help. Thanks, Jeff

[2023-03-18 07:54:37] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14068
You should be getting real-time data. However, at this time the markets are closed. Set "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" to Yes. After that reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-24 04:14:04

[2023-03-18 17:40:17] #3 [Go To First Post]
J_Walter - Posts: 2
Futures markets are not closed, and should have realtime data

[2023-03-18 18:29:16] #4 [Go To First Post]
User90125 - Posts: 715
Futures markets are not closed, and should have realtime data Wrong. Futures markets are closed on the weekends.

[2023-03-24 04:13:27] #5 [Go To First Post]
Sierra_Chart Engineering - Posts: 14068
If you are still not receiving real-time data: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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