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Date/Time: Sat, 13 Apr 2024 00:10:51 +0000



Still have delayed data after connecting to Ironbeam and Denali - paid and activated

View Count: 270

[2023-03-18 04:25:12]
J_Walter - Posts: 2
Hi There,

I have gone through all the steps to connect to Ironbeam (my broker), denali data feed, I've paid for the data and activated, but I'm still getting dealyed data on my charts.

Please help.

Thanks,

Jeff
[2023-03-18 07:54:37]
Sierra_Chart Engineering - Posts: 13896
You should be getting real-time data.

However, at this time the markets are closed.

Set "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" to Yes.

After that reconnect to the data feed:

File Menu: Procedure to Reconnect to the Data and Trade Servers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-03-24 04:14:04
[2023-03-18 17:40:17]
J_Walter - Posts: 2
Futures markets are not closed, and should have realtime data
[2023-03-18 18:29:16]
User90125 - Posts: 715
Futures markets are not closed, and should have realtime data

Wrong. Futures markets are closed on the weekends.
[2023-03-24 04:13:27]
Sierra_Chart Engineering - Posts: 13896
If you are still not receiving real-time data:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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