Login Page - Create Account

Support Board


Date/Time: Fri, 21 Jun 2024 07:20:29 +0000



Data Delayed

View Count: 238

[2023-03-07 14:58:53]
User473031 - Posts: 49
My data is being delayed and the message is for me to contact you. I'm using SG
I do have AmpFutures account and can show proof if that is what you are needing?
I also trade from TOS, would a screen shot of that account be suitable?

Michael
[2023-03-07 16:11:45]
Sierra_Chart Engineering - Posts: 15024
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account