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Date/Time: Thu, 25 Apr 2024 19:49:52 +0000

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Unable to get SC real time data with Interactive Brokers

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[2023-03-07 02:58:33] #1 [Go To First Post]
User345528 - Posts: 6
Hi, I would like to use SC real time L2 data on a DOM to trade ES. I do have a funded trading account with Interactive brokers with Non Professional CME permissions and have connected Sierra Charts with IB via TWS. However, I can't get the DOM to present market depth beyond the inside bid and ask and also I do not see the [M] logo. "Allow Support for Sierra Chart Data Feeds" is set to Yes and I have updated the Symbol Settings also. I am running SC version 2484 64-bit and TWS Build 10.19.1k. I have Service package 11. Could you help let me know what I might be doing incorrectly? Thanks

[2023-03-07 07:31:14] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14090
Disregard the previous response from the user. You do not have any Denali Data Feed exchanges active. Follow through the instructions here: Denali Exchange Data Feed: Activate the Exchanges (Denali Exchange Data Feed Setup Instructions) You will need to activate the CME exchange. This has not been done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-07 07:32:01

[2023-03-10 09:49:12] #3 [Go To First Post]
User345528 - Posts: 6
Hello Sierra Chart, I have activated the CME feed for $11.50. I still cannot get real time SC data. I have configured my IB data settings to "Allow support for SC data feeds" and set the chart for "Allow real-Time updating of Historical Chart". yet, I cannot get real time data. I am trying to get data for ES and I have Evening Session Times already set to Yes on the Chart and also Globally via Symbol Settings. I have also installed a separate instance of Sierra Charts and connected that to AMP clearing CQG withthe above settings also confirmed and the above settings and still no luck. Could you help to check what I might be missing and also confirm if Sierra has verified my connection to a Live trading account for IB and CQG? Thanks

[2023-03-10 10:06:17] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 14090
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-03-10 12:45:47] #5 [Go To First Post]
User345528 - Posts: 6
Hello Sierra Chart, all seem to be working now. Thank you

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