Login Page - Create Account

Support Board


Date/Time: Thu, 28 Mar 2024 16:42:04 +0000



Delayed Data

View Count: 215

[2023-02-07 15:40:29]
Chi Bao - Posts: 11
Hello,

my account is Chibao311. Data is delayed all the time, it's still delay now. Please assist, thanks!

CV
[2023-02-07 17:30:23]
John - SC Support - Posts: 30428
The reason you are not getting real-time data, and historical data in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees.

Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here:
Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges

Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account.

Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees:
Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees

If you do not have a funded trading account or one with a supported Trading service, then refer to this solution:
Easy Solution to CME Funded Trading Account Requirement

Consider the above solution to avoid this problem in the future.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account