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Date/Time: Wed, 29 May 2024 00:19:16 +0000



Downloading Continuous Contract Data - Taking a long time

View Count: 243

[2023-01-24 15:15:23]
User599487 - Posts: 10
Support

My PC crashed and now having to re-setup Sierra charts. I have switched symbols to F.US.MESH23 on my charts and connected to my provided AMP. The charts are displaying "Downloading Continuous Contract Data" for a long time and chart data does not come up. I have waiting at least 10 minutes for the download but nothing. I also find the connection is disconnecting from which I need to reconnect.

https://www.sierrachart.com/image.php?Image=167455002287.png

Please assist.

Thank you
[2023-01-24 16:00:41]
Sierra_Chart Engineering - Posts: 14570
Follow the instructions here to improve download performance:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance

We recommend increasing the Intraday Data Storage Time Unit to 4 Seconds for now.

Also reduce this setting:
Chart Settings: Days to Load for Intraday Chart Data Type (Chart >> Chart Settings >> Data Limiting >> Load Data Limiting Method: Days to Load menu)

Reduce that setting first.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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