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Date/Time: Fri, 01 Dec 2023 22:46:32 +0000



billing

View Count: 196

[2023-01-20 00:56:07]
User473031 - Posts: 40
I paid for 6 months in advance ( middle of Jan ) but I'm getting notices, that I don't have sufficient funds.
Is this message to be ignored?
Thanks
[2023-01-20 15:04:02]
John - SC Support - Posts: 27433
We do see that you have selected to have the system renew to Package 11 for 6 months, but we do not see a payment being made in order to cover the cost of the renewal.

If you believe you made a payment, then please open an Account Support Ticket and give us the information for the payment so we can track it down. The Account Support Tickets are private. You can access Account Support Tickets at the following link:
https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets

If you are curious of the transactions for your account, then you can view the transactions at the following link:
https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog

Just so you are aware, your Usage Time is set to end on January 24, 2023.

Also, just so you keep this in mind - the exchange fees are separate from the Usage Time and the exchange fees are due on the first day of each month. There are no provisions for purchasing multiple months of the exchange fees like there is for the Usage Time (except to put enough funds in your account to pay for however long you want).
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-01-20 19:10:36]
User473031 - Posts: 40
It seems the transaction didn't happen, contrary to my thinking that it had. My apologies. It is something that I will definitely take care of.
Thank you for your assistance.
[2023-01-20 22:21:13]
John - SC Support - Posts: 27433
Usually it posts much sooner than the day before. But it is showing as to be paid yet today from our processor. Still, if you can not afford any downtime, then you may want to make a "manual" payment to ensure you do not have any downtime tomorrow. Otherwise, if your account is expired for any time, it is not a problem, as soon as you make it active again, you are right where you left off.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-01-21 02:47:31]
User473031 - Posts: 40
thank you

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