Support Board
Date/Time: Tue, 04 Nov 2025 12:43:31 +0000
can't connect the CQG data feed
View Count: 499
| [2023-01-11 03:37:50] |
| User535254 - Posts: 5 |
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As the title, i don't know why i can't connect the CQG data feed suddenly as i am used to running without problem. Pls help.
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| [2023-01-11 05:28:15] |
| Sierra_Chart Engineering - Posts: 21299 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-12 11:52:55] |
| User535254 - Posts: 5 |
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I pressed the Send for Analysis button and sent the Message Log to you. Thanks
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| [2023-01-12 14:56:20] |
| Sierra_Chart Engineering - Posts: 21299 |
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You are getting this message: CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2023-01-12 11:47:06.241
Refer to 5 here: CQG Trading Platform Service: Common Error Messages ---- To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-12 14:56:37
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