Login Page - Create Account

Support Board

Date/Time: Thu, 18 Jul 2024 19:55:59 +0000

Delayed CME data

View Count: 323

[2023-01-03 14:56:46]
User100081 - Posts: 18
Running v2459, have made no changes to chart, suddenly running delayed data 5-11 min behind. I’m paid up on Denali/Teton, why is this suddenly happening after the New Year’s break? I trade E-min ES. thx. 12yr user, have never had this issue.
[2023-01-04 22:05:59]
John - SC Support - Posts: 33131
If it is not showing a consistent 10 minutes and 10 seconds delay, then the chances are that there is just a difference between the clock on your computer and the time from the data.

You can update your system to the same time as the data by using the Global Settings >> Set System Date Time from Server:
Global Settings Menu: Set System Date-Time from Server (Global Settings menu)

Otherwise, if you feel you are getting the delayed data, then we would need to see your Message Log, as everything on your account looks good. Follow these instructions to get us your Message Log:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:


Login Page - Create Account