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Date/Time: Fri, 26 Apr 2024 05:52:55 +0000

How to Post a Message for Support

I'm sorry but I'm lost again...

View Count: 261

[2023-01-03 00:06:16] #1 [Go To First Post]
User280059 - Posts: 14
I have paid the requested amount but now I have a 15 to 30 minute delayed SIM account which does not allow me to trade Ninja Trader live. Up to this point I have been able to trade Ninja Trade live but now I can no longer trade. So what is a poor guy supposed to do? I think I need to move to Stage 5 Brokerage and then I will no longer be in limbo. My Sierra Chart trades will be live and my Apex Trader Ninja Trader will be live. So what do you think I should do? I am patiently waiting for your reply. Thank you.

[2023-01-03 00:38:46] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14092
Does your Ninja trader account use CQG or Rithmic? Which one. ---- The reason you are not getting real-time data, and historical data in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the Non-Professional exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your live funded trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-03 00:39:16

[2023-01-03 01:38:59] #3 [Go To First Post]
User717569 - Posts: 8
Hi, I've paid the amount to get live data, it was a Package 4 and when i was on sierra charts it shows delayed data. Can you please help me fix this issue? Thanks.

[2023-01-03 04:56:31] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 14092
Yes we are trying to help, but it is not very simple due to CME requirements.: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges For your Ninja trader account does it use CQG or Rithmic? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-01-03 10:47:22] #5 [Go To First Post]
User717569 - Posts: 8
I don’t use ninja trader, but I don’t use neither of those you mentioned. I believe it’s teton order routing/stage 5.

[2023-01-03 16:04:29] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 14092
We will contact Stage 5 for you about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-01-03 16:11:37] #7 [Go To First Post]
Sierra_Chart Engineering - Posts: 14092
At this time you should be getting the real-time data. If not restart Sierra Chart. If there is any incomplete data in the charts: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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