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Date/Time: Sat, 20 Apr 2024 04:39:22 +0000

How to Post a Message for Support

Edit > Reload and Recalculate

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[2022-12-24 12:27:50] #1 [Go To First Post]
socaltrader - Posts: 9
I recently noticed the Cumulative Delta and the Bid/Ask in the Footprint produces slightly different information when I "Edit > Reload and Recalculate". Why is this happening? For now, I created a Keyboard Shortcut to jam it every often

[2022-12-24 18:11:42] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14017
Yes this is expected. It needs to be understood that the output of this study will likely change after the chart data is reloaded because the starting Date-Time in the chart is different and this affects all of the subsequent calculations. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-12-24 21:30:19] #3 [Go To First Post]
socaltrader - Posts: 9
I'm referring to the fact that the Cumulative Delta & Bid/Ask Footprint is not providing 100% accurate data in real time... unless I "Edit > Reload & Recalculate" every often Date Time Of Last Edit: 2022-12-25 14:13:31

[2022-12-25 19:10:27] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 14017
It is accurate based upon the relevant settings and the loaded data. We want you to enable this setting: Chart Settings: New Bar at Session Start (Chart >> Chart Settings >> Session Times >> Intraday Chart Session Times menu) With the study set Reset at Start of Trading Day to Yes. Can you also provide us the Message Log so we can confirm the data is coming from the Denali Data Feed and not Rithmic. Instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-25 19:11:52

[2022-12-25 22:10:55] #5 [Go To First Post]
socaltrader - Posts: 9
These settings were already Enabled. I have "Send for Analysis" the Message Log Date Time Of Last Edit: 2022-12-26 10:57:24

[2022-12-28 00:13:32] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 14017
This particular Message Log does not provide us what we needed. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-12-28 02:03:16] #7 [Go To First Post]
socaltrader - Posts: 9
Done. I have "Send for Analysis" the Message Log

[2022-12-28 03:09:52] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 14017
The historical data is being downloaded from the Denali Data Feed but we are not seeing a full re-download of data. Be sure to use this specific command: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-28 03:10:14

[2022-12-28 04:36:07] #9 [Go To First Post]
socaltrader - Posts: 9
Try now

[2023-01-03 16:42:50] #10 [Go To First Post]
Sierra_Chart Engineering - Posts: 14017
Confirming the historical data is coming from the Denali Data Feed. There is an explanation for what you are seeing, but we cannot be certain of the configuration of the chart, and exactly what is happening in your case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-03 16:43:24

[2023-01-11 17:54:41] #11 [Go To First Post]
socaltrader - Posts: 9
this past few days, I no longer have been experiencing this issue. side note: this issue was occurring for CL, but not ES

[2023-01-27 00:18:57] #12 [Go To First Post]
socaltrader - Posts: 9
in the past few weeks, for reasons unknown, I am no longer experiencing this issue

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