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Date/Time: Thu, 28 Mar 2024 20:39:50 +0000



Typical post about Delayed Data (10 min)

View Count: 263

[2022-12-14 15:39:13]
Usuario - Posts: 19
Hello

My data is delayed 10 min.

I've already checked what usually causes this, and it seems to be all right.

Already connected to my real trading account (funded, AMP)
Agreements, exchanges, non-professional trading signed and activated months ago.
Data/Trade Service settings checked: Allow Support for SC Feeds: Yes

And so on.

I have to renew in a few days... is this the problem?

Regards!

(Sorry, I posted this in "Control Panel Support" by mistake. Actually deleted)
Date Time Of Last Edit: 2022-12-14 15:41:02
[2022-12-14 16:02:31]
Sierra_Chart Engineering - Posts: 13610

Already connected to my real trading account (funded, AMP)
We do not see an indication of this. Can you do that and then provide the Message Log. Instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Reconnect to the data feed:
File Menu: Procedure to Reconnect to the Data and Trade Servers

After about 30 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-12-14 16:40:41]
Usuario - Posts: 19
Hello again.
Yep, seems to be some issue:

Software version: 2457 64-bit | 2022-12-14 17:38:23.511
OpenGL enabled (AMD/AMD Radeon Vega 11 Graphics (raven, LLVM 14.0.6, DRM 3.42, 5.15.81-1-MANJARO)) | 2022-12-14 17:38:23.512
Primary Thread ID: 260 | 2022-12-14 17:38:23.512
Usage end date: 2022-12-17 | 2022-12-14 17:38:23.512
Enabled for: Sierra Chart Historical Data Service. | 2022-12-14 17:38:23.512
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-12-14 17:38:23.512
Enabled for: Delayed Denali Exchange Data Feed. | 2022-12-14 17:38:23.512
Enabled for exchange2: CME (Trading Account Required) | 2022-12-14 17:38:23.512
Enabled for exchange2: CBOT (Trading Account Required) | 2022-12-14 17:38:23.512
Enabled for exchange2: COMEX (Trading Account Required) | 2022-12-14 17:38:23.512
Enabled for exchange2: NYMEX (Trading Account Required) | 2022-12-14 17:38:23.512
Enabled for exchange2: fairx_exchange.data | 2022-12-14 17:38:23.512
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-12-14 17:38:23.512
Current selected Data/Trading service: SC Data - All Services | 2022-12-14 17:38:23.512
Custom symbol settings values: disabled | 2022-12-14 17:38:23.512
Chart Update Interval: 10 | 2022-12-14 17:38:23.512
Intraday Data Storage Time Unit: 0 | 2022-12-14 17:38:23.512
Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-12-14 17:38:23.512
2022-12-14 16:38:23 Local computer time in UTC | 2022-12-14 17:38:23.512
2022-12-14 17:38:23 Local computer time in SC Time Zone | 2022-12-14 17:38:23.512
2022-12-14 15:09:28 Server time in UTC | 2022-12-14 17:38:23.512
Local computer UTC time and Server UTC time difference: 15 seconds. | 2022-12-14 17:38:23.512
Notice: Your computer's clock is off by 15 seconds. For help with this, press the 'Send for Analysis' button. | 2022-12-14 17:38:23.512
Program path: C:\SierraChart\ | 2022-12-14 17:38:23.512
Data Files path: C:\SierraChart\Data\ | 2022-12-14 17:38:23.512
OS Version Number: 10.0 | 2022-12-14 17:38:23.512
Locale Setting: C | 2022-12-14 17:38:23.512
Allowed protected custom studies: SST_FreeBundle, Trade29 Custom Studies, zyp_app | 2022-12-14 17:38:23.513
Crash reporter started: true | 2022-12-14 17:38:23.513

File >> Disconnect selected. | 2022-12-14 17:38:28.127
SC Data - All Services | Disconnected. | 2022-12-14 17:38:28.127

SC Data - All Services | Connected to server complete. | 2022-12-14 17:38:31.479
Triggering next historical data download in queue. | 2022-12-14 17:38:31.480
Triggering next historical data download in queue. | 2022-12-14 17:38:31.480
Triggering next historical data download in queue. | 2022-12-14 17:38:31.480
Triggering next historical data download in queue. | 2022-12-14 17:38:31.480
Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-12-14 17:38:31.480
No download requests in the queue to start downloads for. | 2022-12-14 17:38:31.480
No download requests in the queue to start downloads for. | 2022-12-14 17:38:31.480
No download requests in the queue to start downloads for. | 2022-12-14 17:38:31.480
No download requests in the queue to start downloads for. | 2022-12-14 17:38:31.480

Thank you.
[2022-12-14 17:23:49]
Usuario - Posts: 19
Last message is a synthetic log without charts.
Let me paste a log loading a chart if it helps:


Software version: 2457 64-bit | 2022-12-14 18:21:09.793
OpenGL enabled (AMD/AMD Radeon Vega 11 Graphics (raven, LLVM 14.0.6, DRM 3.42, 5.15.81-1-MANJARO)) | 2022-12-14 18:21:09.794
Primary Thread ID: 260 | 2022-12-14 18:21:09.794
Usage end date: 2022-12-17 | 2022-12-14 18:21:09.794
Enabled for: Sierra Chart Historical Data Service. | 2022-12-14 18:21:09.794
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-12-14 18:21:09.794
Enabled for: Delayed Denali Exchange Data Feed. | 2022-12-14 18:21:09.794
Enabled for exchange2: CME (Trading Account Required) | 2022-12-14 18:21:09.794
Enabled for exchange2: CBOT (Trading Account Required) | 2022-12-14 18:21:09.794
Enabled for exchange2: COMEX (Trading Account Required) | 2022-12-14 18:21:09.794
Enabled for exchange2: NYMEX (Trading Account Required) | 2022-12-14 18:21:09.794
Enabled for exchange2: fairx_exchange.data | 2022-12-14 18:21:09.794
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-12-14 18:21:09.794
Current selected Data/Trading service: SC Data - All Services | 2022-12-14 18:21:09.794
Custom symbol settings values: disabled | 2022-12-14 18:21:09.794
Chart Update Interval: 10 | 2022-12-14 18:21:09.794
Intraday Data Storage Time Unit: 0 | 2022-12-14 18:21:09.794
Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-12-14 18:21:09.794
2022-12-14 17:21:09 Local computer time in UTC | 2022-12-14 18:21:09.794
2022-12-14 18:21:09 Local computer time in SC Time Zone | 2022-12-14 18:21:09.794
2022-12-14 15:09:28 Server time in UTC | 2022-12-14 18:21:09.794
Local computer UTC time and Server UTC time difference: 15 seconds. | 2022-12-14 18:21:09.794
Notice: Your computer's clock is off by 15 seconds. For help with this, press the 'Send for Analysis' button. | 2022-12-14 18:21:09.794
Program path: C:\SierraChart\ | 2022-12-14 18:21:09.794
Data Files path: C:\SierraChart\Data\ | 2022-12-14 18:21:09.794
OS Version Number: 10.0 | 2022-12-14 18:21:09.794
Locale Setting: C | 2022-12-14 18:21:09.794
DLLs: OFA Bars (by Zdislav)_2151_64.dll, sst_draw_imbalance_64.dll, sst_FreeBundle_2273_64.dll, sst_FreeBundle_64.dll, Trade29CustomStudies_2151_64.dll, Trade29CustomStudies_64.dll, Trade_Your_Plan_2151_64.dll, UserContributedStudies_64.dll, Zyp Free by Zyp_64.dll, Zyp OrderFlow by Zdislav_64.dll, zyp sierra free (2020)_2151_64.dll, zyp sierra free 2020_2151_64.dll, zyp sierra free 2021_2151_64.dll, zyp sierra free_2151_64.dll, Zyp Trade_Your_Plan_64.dll | 2022-12-14 18:21:09.796
Allowed protected custom studies: SST_FreeBundle, Trade29 Custom Studies, zyp_app | 2022-12-14 18:21:09.796
Crash reporter started: true | 2022-12-14 18:21:09.796

M2KZ22-CME [CV] 128 Volume #16 | Reloading chart. | 2022-12-14 18:21:20.942
M2KZ22-CME [CV][M] 128 Volume #16 | StartDateTimeForLoadingOrderFills: 2022-11-25 00:00:00 | 2022-12-14 18:21:21.092
Requesting market depth updates for: M2KZ22-CME if supported. | 2022-12-14 18:21:21.669
SC DTC Delayed Exchange Data | Clearing market depth for M2KZ22-CME | 2022-12-14 18:21:21.879
File >> Disconnect selected. | 2022-12-14 18:21:32.698
SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2022-12-14 18:21:32.699
DTC Client socket (1) | CloseSocket call. | 2022-12-14 18:21:32.699
SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-12-14 18:21:32.699
SC Data - All Services | Disconnected. | 2022-12-14 18:21:32.699
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-12-14 18:21:32.699

SC Data - All Services | Connected to server complete. | 2022-12-14 18:21:43.435
Triggering next historical data download in queue. | 2022-12-14 18:21:43.436
Triggering next historical data download in queue. | 2022-12-14 18:21:43.436
Triggering next historical data download in queue. | 2022-12-14 18:21:43.436
Triggering next historical data download in queue. | 2022-12-14 18:21:43.436
Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-12-14 18:21:43.436
No download requests in the queue to start downloads for. | 2022-12-14 18:21:43.436
No download requests in the queue to start downloads for. | 2022-12-14 18:21:43.436
No download requests in the queue to start downloads for. | 2022-12-14 18:21:43.436
No download requests in the queue to start downloads for. | 2022-12-14 18:21:43.436
Mapping M2KZ22-CME to M2KZ22. Service code: cme | 2022-12-14 18:21:43.439
Using symbol data fast lookup vector | 2022-12-14 18:21:43.439
SC DTC Delayed Exchange Data | Starting real-time market data updates for: M2KZ22-CME (M2KZ22). ID: 1 Service code: cme | 2022-12-14 18:21:43.439
SC DTC Delayed Exchange Data | Connecting to the server ds26.sierracharts.com. Port 10043 | 2022-12-14 18:21:43.439
SC DTC Delayed Exchange Data | Requesting security definition data for: M2KZ22-CME (M2KZ22). ID: 1 | 2022-12-14 18:21:43.439
Added historical Intraday data request for M2KZ22-CME to the queue. | 2022-12-14 18:21:43.439
Intraday data recording state for symbol M2KZ22-CME is set to download 'Pending'. | 2022-12-14 18:21:43.439
Triggering next historical data download in queue. | 2022-12-14 18:21:43.439
Delaying start of download for M2KZ22-CME. | 2022-12-14 18:21:43.447
DTC Client socket (2) | Creating socket. | 2022-12-14 18:21:43.454
DTC Client socket (2) | New receive buffer size: 5242880 | 2022-12-14 18:21:43.455
DTC Client socket (2) | Connecting to IP: 142.215.17.188. | 2022-12-14 18:21:43.455
SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-12-14 18:21:43.584
SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-12-14 18:21:43.584
SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-14 18:21:43.585
SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-12-14 18:21:43.747
SC DTC Delayed Exchange Data | Sending logon request message. | 2022-12-14 18:21:43.747
SC DTC Delayed Exchange Data | Received logon response. | 2022-12-14 18:21:44.494
SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-12-14 18:21:44.494
SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-12-14 18:21:44.494
SC DTC Delayed Exchange Data | Successfully connected. | 2022-12-14 18:21:44.494
SC DTC Delayed Exchange Data | Trading is not supported. | 2022-12-14 18:21:44.494
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: M2KZ22-CME -> M2KZ22 | 2022-12-14 18:21:44.494
SC DTC Delayed Exchange Data | Received security definition for symbol M2KZ22-CME | 2022-12-14 18:21:44.716
Requesting market depth updates for: M2KZ22-CME if supported. | 2022-12-14 18:21:48.436
SC DTC Delayed Exchange Data | Clearing market depth for M2KZ22-CME | 2022-12-14 18:21:48.650
HD Request # 26 | Downloading Intraday chart data for M2KZ22-CME to the file M2KZ22-CME.scid. Service: cme | 2022-12-14 18:21:49.034
HD Request # 26 | Download start date-time: 2022-12-14 18:11:05.000000. File last date-time: 2022-12-14 18:11:05.581000 | 2022-12-14 18:21:49.035
HD Request # 26 | Using server: ds21.sierracharts.com port 10149 | 2022-12-14 18:21:49.035
Socket (3) | Creating socket. | 2022-12-14 18:21:49.035
Socket (3) | New receive buffer size: 5242880 | 2022-12-14 18:21:49.035
Socket (3) | Connecting to IP: 216.1.90.129. | 2022-12-14 18:21:49.035
HD Request # 26 | Setting DTC encoding to Binary VLS | 2022-12-14 18:21:49.313
HD Request # 26 | Sending historical data logon request message. | 2022-12-14 18:21:49.313
HD Request # 26 | Requesting Intraday data. Start date-time: 2022-12-14 18:11:05. Record interval: 0. Symbol: M2KZ22 | 2022-12-14 18:21:49.895
HD Request # 26 | Decompressing data. | 2022-12-14 18:21:50.022
HD Request # 26 | Receiving Intraday data for M2KZ22-CME starting at 2022-12-14 18:11:05.581000 | 2022-12-14 18:21:50.023
Socket (3) | CloseSocket call. | 2022-12-14 18:21:50.024
Socket (3) | Shutdown started. Waiting for graceful close. | 2022-12-14 18:21:50.024
Historical data download thread signaled to stop. | 2022-12-14 18:21:50.024
HD Request # 26 | Timestamp of first Intraday data file record written: 2022-12-14 18:11:07.529000. | 2022-12-14 18:21:50.024
HD Request # 26 | Received 17 Intraday data records from 2022-12-14 18:11:05.581000 to 2022-12-14 18:11:32.041000 (26.5 seconds) and wrote 16 records for M2KZ22-CME | 2022-12-14 18:21:50.024
HD Request # 26 | Add time&sales data | Remembered last file record date-time: 2022-12-14 17:11:32.041000 | 2022-12-14 18:21:50.025
HD Request # 26 | Completion time: 1s. | 2022-12-14 18:21:50.025
HD Request # 26 | Intraday data download complete for M2KZ22-CME. Unique request ID: 26 | 2022-12-14 18:21:50.025
Removing historical data download ID 26. | 2022-12-14 18:21:50.025
Real-time Intraday chart data file updates started for M2KZ22-CME | 2022-12-14 18:21:50.025
Intraday chart data file opened for M2KZ22-CME | 2022-12-14 18:21:50.025
HD Request # 26 | Enabling Intraday chart updating for symbol. | 2022-12-14 18:21:50.025

Triggering next historical data download in queue. | 2022-12-14 18:21:50.025
No download requests in the queue to start downloads for. | 2022-12-14 18:21:50.025
Socket (3) | Socket gracefully closed by remote side. | 2022-12-14 18:21:50.151
Socket (3) | Closed. | 2022-12-14 18:21:50.151
Opened cached Intraday file: C:\SierraChart\Data\M2KZ22-CME.scid. Thread ID: 1132 | 2022-12-14 18:21:50.343
DTC Client socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-12-14 18:23:40.178
DTC Client socket (1) | Closed. | 2022-12-14 18:23:40.178
DTC Client socket (1) | Deleting network socket now after delay. | 2022-12-14 18:24:10.178

Thanks
Date Time Of Last Edit: 2022-12-14 17:24:46
[2022-12-14 18:17:26]
Sierra_Chart Engineering - Posts: 13610
We do not see here any connection to CQG which your broker AMP would be using. Follow the instructions here to connect:

CQG Trading Platform Service: Setup Instructions
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-12-14 18:17:35
[2022-12-14 18:46:07]
Usuario - Posts: 19
Sorry for that, it was a misconception on my part (facepalm).

When I changed the data provider from CQG to Denali time ago, I thought that everything would go through SC Data, and activating it was already associated with AMP automatically.

I just found out that for real trading you have to login with the CQG credentials for order routing, even if you are using Denali data in the background.

So, when the SC desktop message warned me to log in live account once a month to keep the real time data, I just removed the simulated, but inside SC Data, having no effect, and so I ended up having delayed Data.

At least that's how I understood it.

Sorry for the loss of your/our time.

Solved. Logged in with my CQG credentials.
Thank you!
Date Time Of Last Edit: 2022-12-14 18:48:51

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