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Date/Time: Tue, 23 Jul 2024 23:43:22 +0000



my stop loss and stop limit doesnt work at times on my live account

View Count: 303

[2022-12-12 16:07:47]
User250353 - Posts: 16
Hi

my stop loss and profit take limit dont work at times on my live account and it been quite glitchy. my internet is absolutely fine and the configuration have been saved as well on live account but sometimes just dont work. where as it always on sim mode. can you please look in to urgently as it just cost me a trade today. Thanks

kind regards
rohit bhan
[2022-12-12 18:31:34]
John - SC Support - Posts: 33223
First, check your Trade >> Trade Service Log to see if there are any messages regarding why your Target and Stop did not go to the exchange (look for rejection messages). You can post your log here for us to look at if you like.

Second, check your Trade Activity Log to see what is stated with regards to your Target and Stop and see if there is information in there on what may have occurred.

Third, check with your broker to see if the Target and Stop got transferred to the exchange properly (assuming these were standard Target and Stop and not specifically Client-Side options). See if they have any information on why they may not have been transferred.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-12-12 19:41:14]
User250353 - Posts: 16
Hi john
i have pasted trade service log below, if you can point the issue please. Thanks


TradeActivity files query time: 0.109750 seconds. Entries: 0. Current queries: 2 | 2022-12-12 08:56:48.245
TradeActivity files query time: 0.005662 seconds. Entries: 147. Current queries: 1 | 2022-12-12 08:56:48.251
TradeActivity files query time: 0.001035 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:56:53.423
TradeActivity files query time: 0.000815 seconds. Entries: 0. Current queries: 2 | 2022-12-12 08:56:53.437
TradeActivity files query time: 0.000627 seconds. Entries: 0. Current queries: 3 | 2022-12-12 08:56:53.439
TradeActivity files query time: 0.000614 seconds. Entries: 0. Current queries: 4 | 2022-12-12 08:56:53.442
TradeActivity files query time: 0.004370 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:56:53.493
SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 08:56:57.294
SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 08:56:57.294
SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 08:56:57.636
SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 08:56:57.636
TradeActivity files query time: 0.009197 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:57:04.922
TradeActivity files query time: 0.003296 seconds. Entries: 36. Current queries: 1 | 2022-12-12 08:57:11.084
TradeActivity files query time: 0.002762 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:57:11.274
TradeActivity files query time: 0.099612 seconds. Entries: 64. Current queries: 1 | 2022-12-12 08:57:11.840
TradeActivity files query time: 0.060611 seconds. Entries: 188. Current queries: 1 | 2022-12-12 08:57:14.195
TradeActivity files query time: 0.045171 seconds. Entries: 188. Current queries: 1 | 2022-12-12 08:57:16.448
TradeActivity files query time: 0.000409 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:58:21.237
TradeActivity files query time: 0.000269 seconds. Entries: 0. Current queries: 2 | 2022-12-12 08:58:21.245
TradeActivity files query time: 0.002319 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:58:21.360
TradeActivity files query time: 0.002479 seconds. Entries: 36. Current queries: 1 | 2022-12-12 08:58:23.848
TradeActivity files query time: 0.002223 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:58:25.141
TradeActivity files query time: 0.067744 seconds. Entries: 64. Current queries: 1 | 2022-12-12 08:58:25.280
TradeActivity files query time: 0.047623 seconds. Entries: 188. Current queries: 1 | 2022-12-12 08:58:27.559
TradeActivity files query time: 0.041628 seconds. Entries: 188. Current queries: 1 | 2022-12-12 08:58:29.801
TradeActivity files query time: 0.059620 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:59:24.980
TradeActivity files query time: 0.001539 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:59:35.935
TradeActivity files query time: 0.001202 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:59:36.219
TradeActivity files query time: 0.001141 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:59:36.231
TradeActivity files query time: 0.002426 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:59:49.639
TradeActivity files query time: 0.002246 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:59:51.128
TradeActivity files query time: 0.068597 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:59:52.077
TradeActivity files query time: 0.064679 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:59:54.491
TradeActivity files query time: 0.042145 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:59:56.707
SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 09:07:06.845
SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 09:07:06.845
SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 09:07:06.957
SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 09:07:06.957
SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 09:10:15.934
SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 09:10:15.934
SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 09:10:20.998
SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 09:10:20.998
SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 09:10:46.698
SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 09:10:46.698
SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 09:10:46.921
SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 09:10:46.921
TradeActivity files query time: 0.860604 seconds. Entries: 0. Current queries: 3 | 2022-12-12 09:11:14.065
TradeActivity files query time: 0.000230 seconds. Entries: 0. Current queries: 3 | 2022-12-12 09:11:14.065
TradeActivity files query time: 0.002067 seconds. Entries: 0. Current queries: 3 | 2022-12-12 09:11:14.067
TradeActivity files query time: 0.002440 seconds. Entries: 36. Current queries: 1 | 2022-12-12 09:11:14.772
TradeActivity files query time: 0.003367 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:11:15.761
TradeActivity files query time: 0.067674 seconds. Entries: 64. Current queries: 1 | 2022-12-12 09:11:17.179
TradeActivity files query time: 0.048768 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:11:19.088
TradeActivity files query time: 0.041422 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:11:21.513
TradeActivity files query time: 0.000428 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:11:28.430
TradeActivity files query time: 0.000262 seconds. Entries: 0. Current queries: 2 | 2022-12-12 09:11:28.443
TradeActivity files query time: 0.002474 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:11:28.537
TradeActivity files query time: 0.002589 seconds. Entries: 36. Current queries: 1 | 2022-12-12 09:11:30.267
TradeActivity files query time: 0.002371 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:11:31.040
TradeActivity files query time: 0.068647 seconds. Entries: 64. Current queries: 1 | 2022-12-12 09:11:32.563
TradeActivity files query time: 0.058821 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:11:34.095
TradeActivity files query time: 0.047963 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:11:36.316
TradeActivity files query time: 0.000428 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:12:12.897
TradeActivity files query time: 0.000278 seconds. Entries: 0. Current queries: 2 | 2022-12-12 09:12:12.904
TradeActivity files query time: 0.002313 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:12:13.025
TradeActivity files query time: 0.002648 seconds. Entries: 36. Current queries: 1 | 2022-12-12 09:12:14.565
TradeActivity files query time: 0.002531 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:12:15.591
TradeActivity files query time: 0.069146 seconds. Entries: 64. Current queries: 1 | 2022-12-12 09:12:17.096
TradeActivity files query time: 0.063013 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:12:18.690
TradeActivity files query time: 0.041700 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:12:20.848
TradeActivity files query time: 0.000716 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:12:27.543
TradeActivity files query time: 0.000309 seconds. Entries: 0. Current queries: 2 | 2022-12-12 09:12:27.640
TradeActivity files query time: 0.002338 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:12:27.647
TradeActivity files query time: 0.002249 seconds. Entries: 36. Current queries: 1 | 2022-12-12 09:12:29.037
TradeActivity files query time: 0.002437 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:12:29.965
TradeActivity files query time: 0.068435 seconds. Entries: 64. Current queries: 1 | 2022-12-12 09:12:31.813
TradeActivity files query time: 0.060107 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:12:33.345
TradeActivity files query time: 0.041976 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:12:35.688
TradeActivity files query time: 0.000489 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:12:38.230
TradeActivity files query time: 0.000259 seconds. Entries: 0. Current queries: 2 | 2022-12-12 09:12:38.239
TradeActivity files query time: 0.002352 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:12:38.248
TradeActivity files query time: 0.002538 seconds. Entries: 36. Current queries: 1 | 2022-12-12 09:12:39.942
TradeActivity files query time: 0.002246 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:12:41.555
TradeActivity files query time: 0.068784 seconds. Entries: 64. Current queries: 1 | 2022-12-12 09:12:42.296
TradeActivity files query time: 0.055207 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:12:43.795
TradeActivity files query time: 0.054457 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:12:46.051
TradeActivity files query time: 0.000598 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:14:02.703
TradeActivity files query time: 0.000432 seconds. Entries: 0. Current queries: 2 | 2022-12-12 09:14:02.709
TradeActivity files query time: 0.002289 seconds. Entries: 0. Current queries: 2 | 2022-12-12 09:14:02.716
TradeActivity files query time: 0.002274 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:14:03.536
TradeActivity files query time: 0.002198 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:14:04.420
TradeActivity files query time: 0.070843 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:14:06.491
TradeActivity files query time: 0.068095 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:14:08.052
TradeActivity files query time: 0.054562 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:14:10.287
TradeActivity files query time: 0.000434 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:15:39.425
TradeActivity files query time: 0.000298 seconds. Entries: 0. Current queries: 2 | 2022-12-12 09:15:39.584
TradeActivity files query time: 0.002347 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:15:39.592
TradeActivity files query time: 0.002295 seconds. Entries: 36. Current queries: 1 | 2022-12-12 09:15:40.991
TradeActivity files query time: 0.002441 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:15:41.993
TradeActivity files query time: 0.068081 seconds. Entries: 64. Current queries: 1 | 2022-12-12 09:15:43.675
TradeActivity files query time: 0.060071 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:15:45.296
TradeActivity files query time: 0.042098 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:15:47.574
TradeActivity files query time: 0.006681 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:16:34.245
TradeActivity files query time: 0.000314 seconds. Entries: 0. Current queries: 2 | 2022-12-12 09:16:34.331
TradeActivity files query time: 0.002217 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:16:34.337
TradeActivity files query time: 0.002349 seconds. Entries: 36. Current queries: 1 | 2022-12-12 09:16:35.685
TradeActivity files query time: 0.002389 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:16:36.499
TradeActivity files query time: 0.067760 seconds. Entries: 64. Current queries: 1 | 2022-12-12 09:16:38.372
TradeActivity files query time: 0.062172 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:16:40.060
TradeActivity files query time: 0.059579 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:16:42.321
SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 09:17:15.103
SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 09:17:15.103
SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 09:17:15.240
SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 09:17:15.240
SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 09:29:14.675
SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 09:29:14.675
SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 09:29:14.688
SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 09:29:14.688
TradeActivity files query time: 1.947437 seconds. Entries: 0. Current queries: 5 | 2022-12-12 09:29:58.637
TradeActivity files query time: 0.000269 seconds. Entries: 0. Current queries: 5 | 2022-12-12 09:29:58.638
TradeActivity files query time: 0.004309 seconds. Entries: 0. Current queries: 5 | 2022-12-12 09:29:58.642
TradeActivity files query time: 0.005310 seconds. Entries: 0. Current queries: 5 | 2022-12-12 09:29:58.647
TradeActivity files query time: 0.005207 seconds. Entries: 0. Current queries: 5 | 2022-12-12 09:29:58.653
TradeActivity files query time: 0.070108 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:30:00.870
TradeActivity files query time: 0.047191 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:30:03.289
TradeActivity files query time: 0.049112 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:30:06.630
SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 09:54:47.015
SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 09:54:47.015
SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 09:54:52.130
SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 09:54:52.130
Trade Order Error - CQG order update. Status: REJECTED. Text: Cannot route the order at this time. Internal Order ID: 21348. Service Order ID: 240638841. Symbol: F.US.MESH23. Account: 153102 | 2022-12-12 10:01:21.161 *
Trade Order Error - CQG order update. Status: REJECTED. Text: This order was rejected with other order in compound order. Internal Order ID: 21349. Service Order ID: 240638842. Symbol: F.US.MESH23. Account: 153102 | 2022-12-12 10:01:21.161 *
Trade Order Error - CQG order update. Status: REJECTED. Text: Cannot route the order at this time. Internal Order ID: 21352. Service Order ID: 240669334. Symbol: F.US.MESH23. Account: 153102 | 2022-12-12 10:14:14.148 *
Trade Order Error - CQG order update. Status: REJECTED. Text: This order was rejected with other order in compound order. Internal Order ID: 21353. Service Order ID: 240669335. Symbol: F.US.MESH23. Account: 153102 | 2022-12-12 10:14:14.149 *
SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 10:39:50.986
SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 10:39:50.986
SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 10:39:51.053
SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 10:39:51.053
RemoveDuplicateFillActivity | TradeAccount: . DatesOfRecordsToInsert: 2022-12-12, . MostRecentFileNameSearched: TradeActivityLog_2022-12-12_UTC.153102.data. DuplicateRecordsRemovedCount: 8. OriginalRecordsToInsertCount: 8. RecordsToInsertCount: 0 | 2022-12-12 10:39:55.174
TradeActivity files query time: 0.010584 seconds. Entries: 0. Current queries: 1 | 2022-12-12 10:39:55.174
SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 11:57:04.950
SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 11:57:04.950
SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 11:57:05.070
SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 11:57:05.070
RemoveDuplicateFillActivity | TradeAccount: . DatesOfRecordsToInsert: 2022-12-12, . MostRecentFileNameSearched: TradeActivityLog_2022-12-12_UTC.153102.data. DuplicateRecordsRemovedCount: 10. OriginalRecordsToInsertCount: 10. RecordsToInsertCount: 0 | 2022-12-12 11:57:09.391
TradeActivity files query time: 0.010319 seconds. Entries: 0. Current queries: 1 | 2022-12-12 11:57:09.391
SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 12:58:25.649
SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 12:58:25.649
SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 12:58:25.707
SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 12:58:25.707
RemoveDuplicateFillActivity | TradeAccount: . DatesOfRecordsToInsert: 2022-12-12, . MostRecentFileNameSearched: TradeActivityLog_2022-12-12_UTC.153102.data. DuplicateRecordsRemovedCount: 10. OriginalRecordsToInsertCount: 10. RecordsToInsertCount: 0 | 2022-12-12 12:58:29.718
TradeActivity files query time: 0.011554 seconds. Entries: 0. Current queries: 1 | 2022-12-12 12:58:29.718
Order modification failed (InternalOrderID) | Unable to modify order because it is no longer working. Internal Order ID: 21376. Service Order ID: 241074494. Symbol: F.US.MESH23. Account: 153102 | 2022-12-12 13:30:20.424 *
TradeActivity files query time: 0.024875 seconds. Entries: 0. Current queries: 5 | 2022-12-12 13:51:54.600
TradeActivity files query time: 0.006266 seconds. Entries: 0. Current queries: 4 | 2022-12-12 13:51:54.606
TradeActivity files query time: 0.006192 seconds. Entries: 0. Current queries: 3 | 2022-12-12 13:51:54.612
TradeActivity files query time: 0.006345 seconds. Entries: 0. Current queries: 2 | 2022-12-12 13:51:54.618
TradeActivity files query time: 0.005524 seconds. Entries: 0. Current queries: 1 | 2022-12-12 13:51:54.624
TradeActivity files query time: 0.192176 seconds. Entries: 0. Current queries: 5 | 2022-12-12 13:51:54.857
TradeActivity files query time: 0.043240 seconds. Entries: 0. Current queries: 4 | 2022-12-12 13:51:54.900
TradeActivity files query time: 0.044905 seconds. Entries: 0. Current queries: 3 | 2022-12-12 13:51:54.945
TradeActivity files query time: 0.044749 seconds. Entries: 0. Current queries: 2 | 2022-12-12 13:51:54.990
TradeActivity files query time: 0.040812 seconds. Entries: 0. Current queries: 1 | 2022-12-12 13:51:55.031
TradeActivity files query time: 0.055112 seconds. Entries: 0. Current queries: 1 | 2022-12-12 13:53:05.969
TradeActivity files query time: 0.045403 seconds. Entries: 0. Current queries: 1 | 2022-12-12 13:53:31.658
[2022-12-12 21:08:17]
John - SC Support - Posts: 33223
The following is the error:
Trade Order Error - CQG order update. Status: REJECTED. Text: Cannot route the order at this time. Internal Order ID: 21348. Service Order ID: 240638841. Symbol: F.US.MESH23. Account: 153102 | 2022-12-12 10:01:21.161 *



We do not know why you would have gotten this rejection, as we assume the market was open at the time you put this order in. You would have to ask your broker about why you received this rejection.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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