Support Board
Date/Time: Mon, 09 Jun 2025 19:03:35 +0000
Historical data not downloading
View Count: 1236
| [2022-12-02 12:46:28] |
| RDhillon2000 - Posts: 2 |
|
I am connected to the Apex-Rithmic server. When opening my chartbook, the yellow 'waiting to download historical data' message shows. This successfully changes to the blue 'Downloading historical data. Bars may not appear until done.' However, it has been over 24 hours and the historical data has not downloaded. This is becoming a regular occurrence, which stops me from trading on about 50% of all weekdays, stopping me from earning a living whilst still charging me for services. Is there anything I can do to help this download complete on a consistent basis? Thanks |
| [2022-12-02 17:41:16] |
| John - SC Support - Posts: 40306 |
|
The Rithmic data does not contain much historical data - only about 5 days worth. You would need to limit your charts to have less than 5 days of data. But even then, we can not say that there is not something else occurring. The other option is to use our Denali Exchange Data Feed. Refer to the information here: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-02 18:01:22] |
| RDhillon2000 - Posts: 2 |
|
Hi John, thanks for your reply. I now understand there are many issues with Rithmic and I am looking into ways to use Sierras data. Anyhow, I have attached my message log here. I believe the issues lies within the line that states 'Market depth data has been rejected for symbol: ESZ2.CME. permission denied' Do you have any idea why this might be? I have got in contact with Rithmic about this issue but they are yet to reply. Thanks in advance ESZ2.CME [CBV] 7500 Volume #1 | Reloading chart. | 2022-12-02 12:49:06.476 ESZ2.CME [CBV] 7500 Volume #1 | Waiting for historical downloads to complete with the IDs: 11, 12, 13, 14, | 2022-12-02 12:49:06.536 ESZ2.CME [CBV] #2 | Reloading chart. | 2022-12-02 12:49:06.558 ESZ2.CME [CBV] #2 | Waiting for historical downloads to complete with the IDs: 11, 12, 13, 14, | 2022-12-02 12:49:06.630 ESM2.CME/MESZ2.CME [CBV] 5000 Volume #4 | Reloading chart. | 2022-12-02 12:49:06.711 ESM2.CME/MESZ2.CME [CBV] 5000 Volume #4 | Waiting for historical downloads to complete with the IDs: 11, 12, | 2022-12-02 12:49:06.734 ESU2.CME [CBV] 5 Min #5 | Reloading chart. | 2022-12-02 12:49:06.746 ESU2.CME [CBV] 5 Min #5 | Waiting for historical downloads to complete with the IDs: 13, | 2022-12-02 12:49:06.759 ESZ2.CME #6 | Reloading chart. | 2022-12-02 12:49:06.771 ESZ2.CME Renko 4t #7 | Reloading chart. | 2022-12-02 12:49:06.795 ESZ2.CME [CBV] #3 | Reloading chart. | 2022-12-02 12:49:06.817 ESZ2.CME [CBV] #3 | Waiting for historical downloads to complete with the IDs: 11, 12, 13, 14, | 2022-12-02 12:49:06.880 ESZ2.CME [CBV] #8 | Reloading chart. | 2022-12-02 12:49:06.896 ESZ2.CME [CBV] #8 | Waiting for historical downloads to complete with the IDs: 11, 12, 13, 14, | 2022-12-02 12:49:06.957 ESZ2.CME #6 | StartDateTimeForLoadingOrderFills: 2022-11-18 12:11:02 | 2022-12-02 12:49:06.976 ESZ2.CME Renko 4t #7 | StartDateTimeForLoadingOrderFills: 2022-11-18 12:11:02 | 2022-12-02 12:49:06.977 Requesting market depth updates for: ESZ2.CME if supported. | 2022-12-02 12:49:08.904 Rithmic Direct - DTC (Data) | Market Depth data has been rejected for symbol: ESZ2.CME. permission denied | 2022-12-02 12:49:09.017 ESZ2.CME/MESZ2.CME [CBV] 5000 Volume #4 | Reloading chart. | 2022-12-02 12:49:21.147 ESZ2.CME/MESZ2.CME [CBV] 5000 Volume #4 | Waiting for historical downloads to complete with the IDs: 13, 14, | 2022-12-02 12:49:21.182 |
| [2022-12-02 21:44:32] |
| John - SC Support - Posts: 40306 |
|
That message just means that you are not setup to get the Market Depth data from Rithmic. It has nothing to do with the historical data.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-03 15:24:59] |
| Sierra_Chart Engineering - Posts: 19872 |
|
Yes Rithmic rejected the market depth data request.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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