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Date/Time: Tue, 23 Apr 2024 01:12:05 +0000



Data freezing?

View Count: 355

[2022-12-01 10:53:40]
User123091 - Posts: 6
Hi All!

It seems that I have a problem with receiving data in SC (sim with package 10, no live account)? It hapens very often that the data in the charts are freezing and after around 30 sec it continues ("downloading historical data" appears). Basically I have a stable 150 mbit internet connection and I am connected via lan cable directly to the router (no Wifi/WLAN). During these 30 sec I can open new websites which are not in cache etc., so the internet connection is active every time...

What I have found out is that I'm not the only one - during a web-meeting and a shared screen of another user, he had the same problem as me at the same time!

Can you imagine what could be the issue? I have also done a screen recording where you can see it...

Thank you in advance.
Kind regards
Tom
attachmentSC_Data_Freezing2.mp4 - Attached On 2022-12-01 10:50:21 UTC - Size: 49.9 MB - 121 views
[2022-12-01 11:26:03]
Sierra_Chart Engineering - Posts: 14049
Next time you see this issue we need to see a copy of the Message Log. A video does not help us at all.

Here are the instructions for that:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-12-04 08:16:40]
User123091 - Posts: 6
Does SC save the message logs anywhere over a period? Or is it deleted when closing SC?
[2022-12-04 23:08:47]
Sierra_Chart Engineering - Posts: 14049
The Message Logs can be saved:

Message Log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-12-13 15:35:09]
User123091 - Posts: 6
Hi!

Today it happened again that the data were freezing (16:10 = 4.10 PM). Could you please have a look into the log file if you maybe see the reason?
Thank you

Kind regards
Tom





Reading Internal Order ID file. | 2022-12-13 09:42:34.300
Reading Trade Orders file. | 2022-12-13 09:42:34.355
Reading Trade Positions file. | 2022-12-13 09:42:34.355
Reading Trade Account Data files. | 2022-12-13 09:42:34.355
UDPListener (1564). Port 22904 | Listening on UDP port 22904. | 2022-12-13 09:42:34.373
Software version: 2457 64-bit | 2022-12-13 09:42:34.373
Primary Thread ID: 180 | 2022-12-13 09:42:34.373
Usage end date: 2022-12-15 | 2022-12-13 09:42:34.373
Enabled for: Sierra Chart Historical Data Service. | 2022-12-13 09:42:34.373
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-12-13 09:42:34.373
Enabled for: Delayed Denali Exchange Data Feed. | 2022-12-13 09:42:34.373
Enabled for exchange2: fairx_exchange.data | 2022-12-13 09:42:34.373
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-12-13 09:42:34.373
Current selected Data/Trading service: SC Data - All Services | 2022-12-13 09:42:34.373
Custom symbol settings values: enabled | 2022-12-13 09:42:34.373
Chart Update Interval: 10 | 2022-12-13 09:42:34.373
Intraday Data Storage Time Unit: 1 | 2022-12-13 09:42:34.373
Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-12-13 09:42:34.373
2022-12-13 08:42:34 Local computer time in UTC | 2022-12-13 09:42:34.373
2022-12-13 09:42:34 Local computer time in SC Time Zone | 2022-12-13 09:42:34.373
2022-12-13 08:42:33 Server time in UTC | 2022-12-13 09:42:34.373
Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-12-13 09:42:34.373
Program path: C:\SierraChart\ | 2022-12-13 09:42:34.373
Data Files path: C:\SierraChart\Data\ | 2022-12-13 09:42:34.373
OS Version Number: 10.0 | 2022-12-13 09:42:34.374
Locale Setting: C | 2022-12-13 09:42:34.374
DLLs: UserContributedStudies_64.dll | 2022-12-13 09:42:34.374
Allowed protected custom studies: | 2022-12-13 09:42:34.374
Crash reporter started: true | 2022-12-13 09:42:34.374

Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2022-12-13 09:42:34.394
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-12-13 09:42:34.447
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-12-13 09:42:34.509
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-12-13 09:42:34.509
Received 5 login tokens. | 2022-12-13 09:42:34.635
Performing login for updated account information. | 2022-12-13 09:42:34.968
Successfully processed Sierra Chart account data. | 2022-12-13 09:42:35.410
Symbol settings MD5 received. Request ID: 1. | 2022-12-13 09:42:36.136
Symbol settings are up-to-date for scdataallservices. | 2022-12-13 09:42:36.136
Files to Open on Startup | Opening file: ES Neu.Cht | 2022-12-13 09:42:38.669
ESH23-CME [CBV] 7000 Volume #1 | Reloading chart. | 2022-12-13 09:42:38.690
ESH23-CME [CBV] 7000 Volume #1 | Performing continuous chart historical Daily data download for symbol ESZ22-CME starting at last date in file. | 2022-12-13 09:42:38.692
Starting DelayedDownloadMonitoringTimer | 2022-12-13 09:42:38.692
Starting HDTimeoutTimer | 2022-12-13 09:42:38.692
Added historical Daily data request for ESZ22-CME to the queue. | 2022-12-13 09:42:38.692
Triggering next historical data download in queue. | 2022-12-13 09:42:38.692
ESH23-CME [CBV] 7000 Volume #1 | Performing continuous chart historical Daily data download for symbol ESH23-CME starting at last date in file. | 2022-12-13 09:42:38.693
Added historical Daily data request for ESH23-CME to the queue. | 2022-12-13 09:42:38.693
ESH23-CME [CBV] 7000 Volume #1 | Waiting for historical downloads to complete with the IDs: 1, 2, | 2022-12-13 09:42:38.708
ESH23-CME [CBV] 250 Trades #2 | Reloading chart. | 2022-12-13 09:42:38.855
ESH23-CME [CBV] 250 Trades #2 | Waiting for historical downloads to complete with the IDs: 1, 2, | 2022-12-13 09:42:38.873
ESH23-CME [CBV] 30 Min #4 | Reloading chart. | 2022-12-13 09:42:38.882
ESH23-CME [CBV] 30 Min #4 | Waiting for historical downloads to complete with the IDs: 1, 2, | 2022-12-13 09:42:38.900
Mapping ESZ22-CME to ESZ22. Service code: cme | 2022-12-13 09:42:38.916
Using symbol data fast lookup vector | 2022-12-13 09:42:38.916
HD Request # 1 | Downloading Historical Daily chart data for ESZ22-CME. Starting date: 2022-12-08. Service: scdataallservices | 2022-12-13 09:42:38.918
HD Request # 1 | Requesting historical Daily data for ESZ22 starting at 2022-12-07. SC External HD service. | 2022-12-13 09:42:39.207
HD Request # 1 | Receiving historical Daily data for ESZ22-CME starting at 2022-12-08. | 2022-12-13 09:42:39.572
HD Request # 1 | Writing historical Daily data to the file ESZ22-CME.dly. | 2022-12-13 09:42:39.572
HD Request # 1 | Bytes received: 242 | 2022-12-13 09:42:39.575
HD Request # 1 | Received 4 Daily data records from 2022-12-08 00:00:00 to 2022-12-12 00:00:00 (5.0 days) and wrote 3 records for ESZ22-CME | 2022-12-13 09:42:39.575
HD Request # 1 | Completion time: 1s. | 2022-12-13 09:42:39.575
HD Request # 1 | Daily data download complete for ESZ22-CME. Unique request ID: 1 | 2022-12-13 09:42:39.575
Removing historical data download ID 1. | 2022-12-13 09:42:39.575

Triggering next historical data download in queue. | 2022-12-13 09:42:39.575
Mapping ESH23-CME to ESH23. Service code: cme | 2022-12-13 09:42:39.575
HD Request # 2 | Downloading Historical Daily chart data for ESH23-CME. Starting date: 2022-12-08. Service: scdataallservices | 2022-12-13 09:42:39.577
HD Request # 2 | Requesting historical Daily data for ESH23 starting at 2022-12-07. SC External HD service. | 2022-12-13 09:42:39.846
HD Request # 2 | Receiving historical Daily data for ESH23-CME starting at 2022-12-08. | 2022-12-13 09:42:40.121
HD Request # 2 | Writing historical Daily data to the file ESH23-CME.dly. | 2022-12-13 09:42:40.121
HD Request # 2 | Bytes received: 239 | 2022-12-13 09:42:40.124
HD Request # 2 | Received 4 Daily data records from 2022-12-08 00:00:00 to 2022-12-12 00:00:00 (5.0 days) and wrote 3 records for ESH23-CME | 2022-12-13 09:42:40.124
HD Request # 2 | Completion time: 1s. | 2022-12-13 09:42:40.124
HD Request # 2 | Daily data download complete for ESH23-CME. Unique request ID: 2 | 2022-12-13 09:42:40.124
Removing historical data download ID 2. | 2022-12-13 09:42:40.124

Triggering next historical data download in queue. | 2022-12-13 09:42:40.124
No download requests in the queue to start downloads for. | 2022-12-13 09:42:40.124
ESH23-CME [CBV] 7000 Volume #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-12-13 09:42:40.131
ESH23-CME [CBV] 7000 Volume #1 | Reloading chart. | 2022-12-13 09:42:40.131
ESH23-CME [CBV] 250 Trades #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-12-13 09:42:40.151
ESH23-CME [CBV] 250 Trades #2 | Reloading chart. | 2022-12-13 09:42:40.152
ESH23-CME [CBV] 30 Min #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-12-13 09:42:40.172
ESH23-CME [CBV] 30 Min #4 | Reloading chart. | 2022-12-13 09:42:40.173
ESH23-CME [CBV] 7000 Volume #1 | Reloading chart. | 2022-12-13 09:42:40.195
ESH23-CME [CBV] 250 Trades #2 | Reloading chart. | 2022-12-13 09:42:40.232
ESH23-CME [CBV] 30 Min #4 | Reloading chart. | 2022-12-13 09:42:40.267
ESH23-CME [CBV] 7000 Volume #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-12-13 09:42:40.300
Starting DelayedDownloadMonitoringTimer | 2022-12-13 09:42:40.310
Starting HDTimeoutTimer | 2022-12-13 09:42:40.310
Added historical Intraday data request for ESH23-CME to the queue. | 2022-12-13 09:42:40.310
Intraday data recording state for symbol ESH23-CME is set to download 'Pending'. | 2022-12-13 09:42:40.310
Triggering next historical data download in queue. | 2022-12-13 09:42:40.310
HD Request # 3 | Downloading Intraday chart data for ESH23-CME to the file ESH23-CME.scid. Service: cme | 2022-12-13 09:42:40.316
HD Request # 3 | Download start date-time: 2022-12-13 09:15:10.000000. File last date-time: 2022-12-13 09:15:10.000000 | 2022-12-13 09:42:40.316
HD Request # 3 | Using server: ds23.sierracharts.com port 10149 | 2022-12-13 09:42:40.317
Socket (1) | Creating socket. | 2022-12-13 09:42:40.317
Socket (1) | New receive buffer size: 5242880 | 2022-12-13 09:42:40.317
Socket (1) | Connecting to IP: 142.215.17.188. | 2022-12-13 09:42:40.317
ESH23-CME [CBV][M] 250 Trades #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-12-13 09:42:40.387
ESH23-CME [CBV][M] 30 Min #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-12-13 09:42:40.464
Chart #4 has tagged chart #1 for full recalculation. Chartbook: ES Neu.Cht | 2022-12-13 09:42:40.465
Chart #4 has tagged chart #2 for full recalculation. Chartbook: ES Neu.Cht | 2022-12-13 09:42:40.465
ESH23-CME [CBV][M] 7000 Volume #1 | Performing a full recalculation because it has been tagged. Chartbook: ES Neu.Cht | 2022-12-13 09:42:40.475
ESH23-CME [CBV][M] 250 Trades #2 | Performing a full recalculation because it has been tagged. Chartbook: ES Neu.Cht | 2022-12-13 09:42:40.483
Chart #4 has tagged chart #1 for full recalculation. Chartbook: ES Neu.Cht | 2022-12-13 09:42:40.529
Chart #4 has tagged chart #2 for full recalculation. Chartbook: ES Neu.Cht | 2022-12-13 09:42:40.529
ESH23-CME [CBV][M] 7000 Volume #1 | Performing a full recalculation because it has been tagged. Chartbook: ES Neu.Cht | 2022-12-13 09:42:40.532
ESH23-CME [CBV][M] 250 Trades #2 | Performing a full recalculation because it has been tagged. Chartbook: ES Neu.Cht | 2022-12-13 09:42:40.539
HD Request # 3 | Setting DTC encoding to Binary VLS | 2022-12-13 09:42:40.570
HD Request # 3 | Sending historical data logon request message. | 2022-12-13 09:42:40.570

SC Data - All Services | Connected to server complete. | 2022-12-13 09:42:40.911
Triggering next historical data download in queue. | 2022-12-13 09:42:40.912
Triggering next historical data download in queue. | 2022-12-13 09:42:40.912
Triggering next historical data download in queue. | 2022-12-13 09:42:40.912
Triggering next historical data download in queue. | 2022-12-13 09:42:40.912
Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-12-13 09:42:40.921
No download requests in the queue to start downloads for. | 2022-12-13 09:42:40.922
No download requests in the queue to start downloads for. | 2022-12-13 09:42:40.922
No download requests in the queue to start downloads for. | 2022-12-13 09:42:40.922
Mapping ESH23-CME to ESH23. Service code: cme | 2022-12-13 09:42:40.923
Using symbol data fast lookup vector | 2022-12-13 09:42:40.923
SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESH23-CME (ESH23). ID: 1 Service code: cme | 2022-12-13 09:42:40.923
SC DTC Delayed Exchange Data | Connecting to the server ds26.sierracharts.com. Port 10043 | 2022-12-13 09:42:40.923
DTC Client socket (2) | Creating socket. | 2022-12-13 09:42:40.924
DTC Client socket (2) | New receive buffer size: 5242880 | 2022-12-13 09:42:40.924
DTC Client socket (2) | Connecting to IP: 142.215.17.188. | 2022-12-13 09:42:40.924
SC DTC Delayed Exchange Data | Requesting security definition data for: ESH23-CME (ESH23). ID: 1 | 2022-12-13 09:42:40.926
SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-12-13 09:42:41.052
SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-12-13 09:42:41.052
SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-13 09:42:41.052
SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-12-13 09:42:41.212
SC DTC Delayed Exchange Data | Sending logon request message. | 2022-12-13 09:42:41.212
HD Request # 3 | Requesting Intraday data. Start date-time: 2022-12-13 09:15:10. Record interval: 1. Symbol: ESH23 | 2022-12-13 09:42:41.214
HD Request # 3 | Decompressing data. | 2022-12-13 09:42:41.394
HD Request # 3 | Receiving Intraday data for ESH23-CME starting at 2022-12-13 09:15:10.183000 | 2022-12-13 09:42:41.394
Socket (1) | CloseSocket call. | 2022-12-13 09:42:41.395
Historical data download thread signaled to stop. | 2022-12-13 09:42:41.395
Socket (1) | Shutdown started. Waiting for graceful close. | 2022-12-13 09:42:41.395
HD Request # 3 | Timestamp of first Intraday data file record written: 2022-12-13 09:15:10.183000. | 2022-12-13 09:42:41.395
HD Request # 3 | Received 508 Intraday data records from 2022-12-13 09:15:10.183000 to 2022-12-13 09:32:36.765000 (17.4 minutes) and wrote 508 records for ESH23-CME | 2022-12-13 09:42:41.395
HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2022-12-13 08:32:36.765000 | 2022-12-13 09:42:41.396
HD Request # 3 | Completion time: 1s. | 2022-12-13 09:42:41.396
HD Request # 3 | Intraday data download complete for ESH23-CME. Unique request ID: 3 | 2022-12-13 09:42:41.396
Removing historical data download ID 3. | 2022-12-13 09:42:41.396
Real-time Intraday chart data file updates started for ESH23-CME | 2022-12-13 09:42:41.396
Opened cached Intraday file: C:\SierraChart\Data\ESH23-CME.scid. Thread ID: 180 | 2022-12-13 09:42:41.396
Intraday chart data file opened for ESH23-CME | 2022-12-13 09:42:41.396
HD Request # 3 | Enabling Intraday chart updating for symbol. | 2022-12-13 09:42:41.396

Triggering next historical data download in queue. | 2022-12-13 09:42:41.397
Initiating new historical data download for ESH23-CME to get the latest data since the download was started while not connected to primary service. | 2022-12-13 09:42:41.397
Added historical Intraday data request for ESH23-CME to the queue. | 2022-12-13 09:42:41.397
Intraday data recording state for symbol ESH23-CME is set to download 'Pending'. | 2022-12-13 09:42:41.397
Delaying start of download for ESH23-CME. | 2022-12-13 09:42:41.397
Chart #4 has tagged chart #1 for full recalculation. Chartbook: ES Neu.Cht | 2022-12-13 09:42:41.417
Chart #4 has tagged chart #2 for full recalculation. Chartbook: ES Neu.Cht | 2022-12-13 09:42:41.417
ESH23-CME [CBV][M] 7000 Volume #1 | Performing a full recalculation because it has been tagged. Chartbook: ES Neu.Cht | 2022-12-13 09:42:41.419
ESH23-CME [CBV][M] 250 Trades #2 | Performing a full recalculation because it has been tagged. Chartbook: ES Neu.Cht | 2022-12-13 09:42:41.427
Socket (1) | Socket gracefully closed by remote side. | 2022-12-13 09:42:41.531
Socket (1) | Closed. | 2022-12-13 09:42:41.531
SC DTC Delayed Exchange Data | Received logon response. | 2022-12-13 09:42:41.964
SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-12-13 09:42:41.964
SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-12-13 09:42:41.964
SC DTC Delayed Exchange Data | Successfully connected. | 2022-12-13 09:42:41.964
SC DTC Delayed Exchange Data | Trading is not supported. | 2022-12-13 09:42:41.964
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESH23-CME -> ESH23 | 2022-12-13 09:42:41.964
SC DTC Delayed Exchange Data | Received security definition for symbol ESH23-CME | 2022-12-13 09:42:42.222
HD Request # 4 | Downloading Intraday chart data for ESH23-CME to the file ESH23-CME.scid. Service: cme | 2022-12-13 09:42:47.301
HD Request # 4 | Download start date-time: 2022-12-13 09:32:36.000000. File last date-time: 2022-12-13 09:32:36.765000 | 2022-12-13 09:42:47.301
HD Request # 4 | Using server: ds26.sierracharts.com port 10150 | 2022-12-13 09:42:47.301
Socket (1) | Creating socket. | 2022-12-13 09:42:47.301
Socket (1) | New receive buffer size: 5242880 | 2022-12-13 09:42:47.301
Socket (1) | Connecting to IP: 142.215.17.188. | 2022-12-13 09:42:47.301
HD Request # 4 | Setting DTC encoding to Binary VLS | 2022-12-13 09:42:47.550
HD Request # 4 | Sending historical data logon request message. | 2022-12-13 09:42:47.550
HD Request # 4 | Requesting Intraday data. Start date-time: 2022-12-13 09:32:36. Record interval: 1. Symbol: ESH23 | 2022-12-13 09:42:48.191
HD Request # 4 | Decompressing data. | 2022-12-13 09:42:48.320
HD Request # 4 | Receiving Intraday data for ESH23-CME starting at 2022-12-13 09:32:36.765000 | 2022-12-13 09:42:48.320
Socket (1) | CloseSocket call. | 2022-12-13 09:42:48.321
Historical data download thread signaled to stop. | 2022-12-13 09:42:48.321
Socket (1) | Shutdown started. Waiting for graceful close. | 2022-12-13 09:42:48.321
HD Request # 4 | Timestamp of first Intraday data file record written: 2022-12-13 09:32:36.765000. | 2022-12-13 09:42:48.321
HD Request # 4 | Received 3 Intraday data records from 2022-12-13 09:32:36.765000 to 2022-12-13 09:32:45.093000 (8.3 seconds) and wrote 3 records for ESH23-CME | 2022-12-13 09:42:48.321
HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2022-12-13 08:32:45.093000 | 2022-12-13 09:42:48.321
HD Request # 4 | Completion time: 1s. | 2022-12-13 09:42:48.322
HD Request # 4 | Intraday data download complete for ESH23-CME. Unique request ID: 4 | 2022-12-13 09:42:48.322
Removing historical data download ID 4. | 2022-12-13 09:42:48.322
Real-time Intraday chart data file updates started for ESH23-CME | 2022-12-13 09:42:48.322
Opened cached Intraday file: C:\SierraChart\Data\ESH23-CME.scid. Thread ID: 180 | 2022-12-13 09:42:48.322
Intraday chart data file opened for ESH23-CME | 2022-12-13 09:42:48.322
HD Request # 4 | Enabling Intraday chart updating for symbol. | 2022-12-13 09:42:48.322

Triggering next historical data download in queue. | 2022-12-13 09:42:48.322
No download requests in the queue to start downloads for. | 2022-12-13 09:42:48.322
Chart #4 has tagged chart #1 for full recalculation. Chartbook: ES Neu.Cht | 2022-12-13 09:42:48.343
Chart #4 has tagged chart #2 for full recalculation. Chartbook: ES Neu.Cht | 2022-12-13 09:42:48.343
ESH23-CME [CBV][M] 7000 Volume #1 | Performing a full recalculation because it has been tagged. Chartbook: ES Neu.Cht | 2022-12-13 09:42:48.345
ESH23-CME [CBV][M] 250 Trades #2 | Performing a full recalculation because it has been tagged. Chartbook: ES Neu.Cht | 2022-12-13 09:42:48.353
Socket (1) | Socket gracefully closed by remote side. | 2022-12-13 09:42:48.440
Socket (1) | Closed. | 2022-12-13 09:42:48.441
Error creating the file folder: F:\SierraChart\Images\. Windows error code 3: Das System kann den angegebenen Pfad nicht finden. | 2022-12-13 09:46:25.322
Saved Chartbook: ES Neu.Cht. Time: 0.0027 seconds. | 2022-12-13 12:17:14.761
Saved Chartbook: ES Neu.Cht. Time: 0.0026 seconds. | 2022-12-13 14:18:54.354
Saved Chartbook: ES Neu.Cht. Time: 0.0028 seconds. | 2022-12-13 14:24:29.628
Saved Chartbook: ES Neu.Cht. Time: 0.0022 seconds. | 2022-12-13 15:48:37.478
Saved Chartbook: ES Neu.Cht. Time: 0.0029 seconds. | 2022-12-13 16:01:24.741
DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-12-13 16:10:26.476
DTC Client socket (2) | Close event error. Windows error code 10053: Eine bestehende Verbindung wurde softwaregesteuert
durch den Hostcomputer abgebrochen. | 2022-12-13 16:10:26.476
DTC Client socket (2) | CloseSocket call. | 2022-12-13 16:10:26.476
SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2022-12-13 16:10:26.476
DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-12-13 16:10:26.476
DTC Client socket (2) | Closed. | 2022-12-13 16:10:26.476
DTC Client socket (0) | CloseSocket call. | 2022-12-13 16:10:26.476
SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-12-13 16:10:26.476
SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2022-12-13 16:10:26.476
SC DTC Delayed Exchange Data | Connecting to the server ds28-2.sierracharts.com. Port 10043 | 2022-12-13 16:10:28.480
DTC Client socket (1) | Creating socket. | 2022-12-13 16:10:28.518
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-12-13 16:10:28.518
DTC Client socket (1) | Connecting to IP: 142.215.18.148. | 2022-12-13 16:10:28.518
SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-12-13 16:10:28.641
SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-12-13 16:10:28.641
SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-13 16:10:28.641
SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-12-13 16:10:28.791
SC DTC Delayed Exchange Data | Sending logon request message. | 2022-12-13 16:10:28.791
SC DTC Delayed Exchange Data | Received logon response. | 2022-12-13 16:10:29.545
SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-12-13 16:10:29.545
SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-12-13 16:10:29.545
SC DTC Delayed Exchange Data | Successfully connected. | 2022-12-13 16:10:29.545
SC DTC Delayed Exchange Data | Trading is not supported. | 2022-12-13 16:10:29.545
Added historical Intraday data request for ESH23-CME to the queue. | 2022-12-13 16:10:29.545
Intraday data recording state for symbol ESH23-CME is set to download 'Pending'. | 2022-12-13 16:10:29.545
Triggering next historical data download in queue. | 2022-12-13 16:10:29.545
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESH23-CME -> ESH23 | 2022-12-13 16:10:29.545
HD Request # 5 | Downloading Intraday chart data for ESH23-CME to the file ESH23-CME.scid. Service: cme | 2022-12-13 16:10:29.545
HD Request # 5 | Download start date-time: 2022-12-13 15:59:56.000000. File last date-time: 2022-12-13 15:59:56.000000 | 2022-12-13 16:10:29.546
HD Request # 5 | Using server: ds21.sierracharts.com port 10149 | 2022-12-13 16:10:29.546
Socket (2) | Creating socket. | 2022-12-13 16:10:29.583
Socket (2) | New receive buffer size: 5242880 | 2022-12-13 16:10:29.583
Socket (2) | Connecting to IP: 216.1.90.129. | 2022-12-13 16:10:29.583
SC DTC Delayed Exchange Data | Received security definition for symbol ESH23-CME | 2022-12-13 16:10:29.768
HD Request # 5 | Setting DTC encoding to Binary VLS | 2022-12-13 16:10:29.883
HD Request # 5 | Sending historical data logon request message. | 2022-12-13 16:10:29.883
HD Request # 5 | Requesting Intraday data. Start date-time: 2022-12-13 15:59:56. Record interval: 1. Symbol: ESH23 | 2022-12-13 16:10:30.484
HD Request # 5 | Decompressing data. | 2022-12-13 16:10:30.641
HD Request # 5 | Receiving Intraday data for ESH23-CME starting at 2022-12-13 15:59:56.104000 | 2022-12-13 16:10:30.642
Socket (2) | CloseSocket call. | 2022-12-13 16:10:30.642
Historical data download thread signaled to stop. | 2022-12-13 16:10:30.642
Socket (2) | Shutdown started. Waiting for graceful close. | 2022-12-13 16:10:30.642
HD Request # 5 | Timestamp of first Intraday data file record written: 2022-12-13 15:59:56.104000. | 2022-12-13 16:10:30.642
HD Request # 5 | Received 34 Intraday data records from 2022-12-13 15:59:56.104000 to 2022-12-13 16:00:29.016000 (32.9 seconds) and wrote 34 records for ESH23-CME | 2022-12-13 16:10:30.642
HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2022-12-13 15:00:29.016000 | 2022-12-13 16:10:30.643
HD Request # 5 | Completion time: 1s. | 2022-12-13 16:10:30.643
HD Request # 5 | Intraday data download complete for ESH23-CME. Unique request ID: 5 | 2022-12-13 16:10:30.643
Removing historical data download ID 5. | 2022-12-13 16:10:30.643
Real-time Intraday chart data file updates started for ESH23-CME | 2022-12-13 16:10:30.643
Opened cached Intraday file: C:\SierraChart\Data\ESH23-CME.scid. Thread ID: 180 | 2022-12-13 16:10:30.643
Intraday chart data file opened for ESH23-CME | 2022-12-13 16:10:30.643
HD Request # 5 | Enabling Intraday chart updating for symbol. | 2022-12-13 16:10:30.643

Triggering next historical data download in queue. | 2022-12-13 16:10:30.643
No download requests in the queue to start downloads for. | 2022-12-13 16:10:30.643
Chart #4 has tagged chart #1 for full recalculation. Chartbook: ES Neu.Cht | 2022-12-13 16:10:30.664
Chart #4 has tagged chart #2 for full recalculation. Chartbook: ES Neu.Cht | 2022-12-13 16:10:30.664
ESH23-CME [CBV][M] 7000 Volume #1 | Performing a full recalculation because it has been tagged. Chartbook: ES Neu.Cht | 2022-12-13 16:10:30.667
ESH23-CME [CBV][M] 250 Trades #2 | Performing a full recalculation because it has been tagged. Chartbook: ES Neu.Cht | 2022-12-13 16:10:30.675
Socket (2) | Socket gracefully closed by remote side. | 2022-12-13 16:10:30.776
Socket (2) | Closed. | 2022-12-13 16:10:30.776
[2022-12-13 16:35:27]
Sierra_Chart Engineering - Posts: 14049
Are you referring to Central European Time? And what was the symbol?

You are also using the delayed data feed. Due to how that feed works, you really should not notice any data freezing issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-12-13 18:06:24]
User123091 - Posts: 6
yes, it's Central European time. Symbol is ESH23-CME (S&P 500 mini) in simulation mode (no live account), but the symbol is also included in the log

To be honest: this data freezing issue keeps me away from trading with real money...
sometimes the duration of the data freezing is around 30 seconds and was also happening during an open trade (in sim). If this happens in a real live account it could be very bad.

Did you see the error code 10053 in the log? (German text behind) Maybe Windows closed the connection or has a problem with SC?

Kind regards
Date Time Of Last Edit: 2022-12-13 18:14:31

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