Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sat, 27 Apr 2024 04:01:44 +0000
Connecting to Apex and Rithmic don't work
View Count: 1149
| [2022-12-01 02:03:50] |
| gabriel_demers - Posts: 12 |
|
Hey, i'm trying to connecter sierra chart to Apex rythmic but it doesn't work, i'm sending you a screenshot of my installation and also the message I have in the log ! Thanks a lot ! Software version: 2400 64-bit | 2022-11-30 21:02:56.156 Primary Thread ID: 6544 | 2022-11-30 21:02:56.156 Usage end date: 2023-01-17 | 2022-11-30 21:02:56.156 Enabled for: Sierra Chart Historical Data Service. | 2022-11-30 21:02:56.156 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-11-30 21:02:56.156 Enabled for: Delayed Denali Exchange Data Feed. | 2022-11-30 21:02:56.156 Enabled for exchange2: CME (Trading Account Required) | 2022-11-30 21:02:56.156 Enabled for exchange2: CBOT (Trading Account Required) | 2022-11-30 21:02:56.156 Enabled for exchange2: COMEX (Trading Account Required) | 2022-11-30 21:02:56.156 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-11-30 21:02:56.156 Enabled for exchange2: fairx_exchange.data | 2022-11-30 21:02:56.156 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-11-30 21:02:56.156 Current selected Data/Trading service: Rithmic Direct - DTC | 2022-11-30 21:02:56.156 Custom symbol settings values: enabled | 2022-11-30 21:02:56.156 Chart Update Interval: 500 | 2022-11-30 21:02:56.156 Intraday Data Storage Time Unit: 0 | 2022-11-30 21:02:56.156 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-11-30 21:02:56.156 2022-12-01 02:02:56 Local computer time in UTC | 2022-11-30 21:02:56.156 2022-11-30 21:02:56 Local computer time in SC Time Zone | 2022-11-30 21:02:56.156 2022-12-01 00:04:45 Server time in UTC | 2022-11-30 21:02:56.156 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-11-30 21:02:56.156 Program path: C:\SierraChart\ | 2022-11-30 21:02:56.156 Data Files path: C:\SierraChart\Data\ | 2022-11-30 21:02:56.156 OS Version Number: 10.0 | 2022-11-30 21:02:56.157 Locale Setting: C | 2022-11-30 21:02:56.157 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll, zyp sierra free (2020)_2151_64.dll, zyp sierra free_2151.dll, zyp sierra free_2151_64.dll | 2022-11-30 21:02:56.158 Allowed protected custom studies: zyp_download_free | 2022-11-30 21:02:56.158 Crash reporter started: true | 2022-11-30 21:02:56.158 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2022-11-30 21:03:04.878 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2022-11-30 21:03:04.878 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-11-30 21:03:04.878 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-11-30 21:03:04.879 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-11-30 21:03:04.879 Rithmic Direct - DTC | Network connection to server complete. | 2022-11-30 21:03:04.917 Rithmic Direct - DTC | Starting socket receive thread. | 2022-11-30 21:03:04.917 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-11-30 21:03:04.917 Rithmic Direct - DTC | Sending logon request message. | 2022-11-30 21:03:04.917 Rithmic Direct - DTC | Received logon response. | 2022-11-30 21:03:05.059 Rithmic Direct - DTC | Server Name: . | 2022-11-30 21:03:05.059 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-11-30 21:03:05.059 Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-11-30 21:03:05.059 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-11-30 21:03:05.059 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-11-30 21:03:05.059 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-11-30 21:03:05.082 DTC Client socket (1) | CloseSocket call. | 2022-11-30 21:03:05.082 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-11-30 21:03:05.082 Rithmic Direct - DTC | Disconnected. | 2022-11-30 21:03:05.082 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-11-30 21:03:05.082 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-11-30 21:03:05.118 DTC Client socket (1) | Closed. | 2022-11-30 21:03:05.118 |
 2022-11-30_20-58-22.png / V - Attached On 2022-12-01 02:02:00 UTC - Size: 28.32 KB - 149 views Attachment Deleted. |
| [2022-12-01 15:54:33] |
| John - SC Support - Posts: 31159 |
|
You have the following message in your log: Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-11-30 21:03:05.059
Refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-02 00:09:06] |
| gabriel_demers - Posts: 12 |
|
Thanks John it's working now but how to be sure that i'm using the denali exchange data feed if I don't want to have market data issue? 'If you have any market data issues and you are not using the Denali Exchange Data Feed, then read the Rithmic Market Data and Support Policy.' Thanks as always ! |
| [2022-12-02 15:51:26] |
| John - SC Support - Posts: 31159 |
|
You are setup to use the Denali Feed in terms of your account setup. Check the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds and make sure this is set to Yes. Then, the last thing to check is that you have an [M] showing at the end of the symbol in your chart header. Refer to the following: Chart Data and Chart Data Files: The Meaning of the [M] Designation after a Symbol For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: