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Date/Time: Fri, 29 Mar 2024 05:15:36 +0000



seirrachart data sevice won't respond

View Count: 280

[2022-11-17 15:16:12]
AliAmir - Posts: 1
dear seirra chart customer service

i have been unable to get data from seirra chart for the last 3 days.i tried everything but nothing works. i must use proxy socks 5 in order to connect to internet. my proxy is working fine even for seirra chart except the last 3 days. i hope you could help me solve this problem.

also remote assistance is on in case you needed


Reading Internal Order ID file. | 2022-11-17 10:46:31.965
Reading Trade Orders file. | 2022-11-17 10:46:32.119
Reading Trade Positions file. | 2022-11-17 10:46:32.120
Reading Trade Account Data files. | 2022-11-17 10:46:32.120
Software version: 2448 64-bit | 2022-11-17 10:46:32.157
Primary Thread ID: 15168 | 2022-11-17 10:46:32.157
Usage end date: 2022-11-19 | 2022-11-17 10:46:32.157
Enabled for: Advanced Features 2. | 2022-11-17 10:46:32.157
Enabled for: Sierra Chart Historical Data Service. | 2022-11-17 10:46:32.157
Enabled for: Delayed Denali Exchange Data Feed. | 2022-11-17 10:46:32.157
Enabled for exchange2: fairx_exchange.data | 2022-11-17 10:46:32.157
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-11-17 10:46:32.157
Current selected Data/Trading service: SC Data - All Services | 2022-11-17 10:46:32.157
Custom symbol settings values: enabled | 2022-11-17 10:46:32.157
Chart Update Interval: 500 | 2022-11-17 10:46:32.157
Intraday Data Storage Time Unit: 0 | 2022-11-17 10:46:32.157
Time Zone: +00:00:00 () | 2022-11-17 10:46:32.157
2022-11-17 10:46:32 Local computer time in UTC | 2022-11-17 10:46:32.157
2022-11-17 10:46:32 Local computer time in SC Time Zone | 2022-11-17 10:46:32.157
Program path: C:\SierraChart\ | 2022-11-17 10:46:32.157
Data Files path: C:\SierraChart\Data\ | 2022-11-17 10:46:32.157
OS Version Number: 10.0 | 2022-11-17 10:46:32.158
Locale Setting: C | 2022-11-17 10:46:32.158
DLLs: UserContributedStudies_64.dll | 2022-11-17 10:46:32.159
Allowed protected custom studies: | 2022-11-17 10:46:32.159
Crash reporter started: true | 2022-11-17 10:46:32.159

Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2022-11-17 10:46:32.159
Performing login for updated account information. | 2022-11-17 10:46:32.620

SC Data - All Services | Connected to server complete. | 2022-11-17 10:46:41.269
Triggering next historical data download in queue. | 2022-11-17 10:46:41.269
Triggering next historical data download in queue. | 2022-11-17 10:46:41.269
Triggering next historical data download in queue. | 2022-11-17 10:46:41.269
Triggering next historical data download in queue. | 2022-11-17 10:46:41.269
No download requests in the queue to start downloads for. | 2022-11-17 10:46:41.277
No download requests in the queue to start downloads for. | 2022-11-17 10:46:41.277
No download requests in the queue to start downloads for. | 2022-11-17 10:46:41.277
No download requests in the queue to start downloads for. | 2022-11-17 10:46:41.277
Symbol settings MD5 received. Request ID: 1. | 2022-11-17 10:46:43.348
Requested symbol settings for service code scdataallservices. Request ID: 2. | 2022-11-17 10:46:43.348
Files to Open on Startup | Opening file: ExampleChartbook.cht | 2022-11-17 10:46:44.191
ETHUSDT_PERP_BINANCE Rev. 10t #9 | Reloading chart. | 2022-11-17 10:46:48.194
BTCUSDT_PERP_BINANCE Rev. 10t #2 | Reloading chart. | 2022-11-17 10:46:48.261
BNBUSDT_PERP_BINANCE Rev. 10t #16 | Reloading chart. | 2022-11-17 10:46:48.299
SOLUSDT_PERP_BINANCE Rev. 10t #6 | Reloading chart. | 2022-11-17 10:46:48.353
BNBUSDT_PERP_BINANCE Rev. 10t #13 | Reloading chart. | 2022-11-17 10:46:48.396
ADAUSDT_PERP_BINANCE Rev. 10t #19 | Reloading chart. | 2022-11-17 10:46:48.433
AAVEUSDT_PERP_BINANCE Rev. 10t #5 | Reloading chart. | 2022-11-17 10:46:48.517
XMRUSD_PERP_BINANCE Rev. 10t #3 | Reloading chart. | 2022-11-17 10:46:48.577
CRVUSDT_PERP_BINANCE Rev. 10t #14 | Reloading chart. | 2022-11-17 10:46:48.636
ETCUSDT_PERP_BINANCE Rev. 10t #11 | Reloading chart. | 2022-11-17 10:46:48.692
BTCUSDT_PERP_BINANCE Rev. 10t #8 | Reloading chart. | 2022-11-17 10:46:48.731
VETUSDT_PERP_BINANCE Rev. 10t #12 | Reloading chart. | 2022-11-17 10:46:48.825
BNBUSDT_PERP_BINANCE Rev. 10t #1 | Reloading chart. | 2022-11-17 10:46:48.863
EOSUSDT_PERP_BINANCE Rev. 10t #17 | Reloading chart. | 2022-11-17 10:46:48.903
ROSEUSDT_PERP_BINANCE Rev. 10t #20 | Reloading chart. | 2022-11-17 10:46:48.940
ROSEUSDT_PERP_BINANCE Rev. 10t #18 | Reloading chart. | 2022-11-17 10:46:48.978
AAVEUSDT_PERP_BINANCE Rev. 10t #10 | Reloading chart. | 2022-11-17 10:46:49.069
NEARUSDT_PERP_BINANCE Rev. 10t #15 | Reloading chart. | 2022-11-17 10:46:49.246
ETHUSDT_PERP_BINANCE Rev. 10t #4 | Reloading chart. | 2022-11-17 10:46:49.594
NEOUSDT_PERP_BINANCE Rev. 10t #21 | Reloading chart. | 2022-11-17 10:46:49.633
BTCUSD_PERP_BINANCE Rev. 10t #7 | Reloading chart. | 2022-11-17 10:46:49.687
BNBUSDT_PERP_BINANCE #22 | Reloading chart. | 2022-11-17 10:46:52.033
BNBUSDT_PERP_BINANCE #22 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-11-17 10:46:52.034
ETHUSDT_PERP_BINANCE #23 | Reloading chart. | 2022-11-17 10:46:52.137
ETHUSDT_PERP_BINANCE #23 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-11-17 10:46:52.140
BTCUSDT_PERP_BINANCE #24 | Reloading chart. | 2022-11-17 10:46:52.226
BTCUSDT_PERP_BINANCE #24 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-11-17 10:46:52.228
ADAUSDT_PERP_BINANCE #25 | Reloading chart. | 2022-11-17 10:46:52.389
ADAUSDT_PERP_BINANCE #25 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-11-17 10:46:52.411
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (5) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-11-17 10:47:04.392 *
Request for symbol settings finished unsuccessfully. Request ID: 2. Socket connection closed during the connection attempt. | 2022-11-17 10:47:05.478
Using symbol data fast lookup vector | 2022-11-17 10:47:22.782
SC Data - All Services | Starting real-time market data updates for: ETHUSDT_PERP_BINANCE. ID: 1 | 2022-11-17 10:47:22.784
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ETHUSDT_PERP_BINANCE | 2022-11-17 10:47:22.784
SC Data - All Services | Requesting security definition data for: ETHUSDT_PERP_BINANCE. ID: 1 | 2022-11-17 10:47:22.784
No historical data client is currently set to download historical Intraday data for ETHUSDT_PERP_BINANCE. | 2022-11-17 10:47:22.785
Real-time Intraday chart data file updates started for ETHUSDT_PERP_BINANCE | 2022-11-17 10:47:22.786
Intraday chart data file opened for ETHUSDT_PERP_BINANCE | 2022-11-17 10:47:22.786
SC Data - All Services | Starting real-time market data updates for: BTCUSDT_PERP_BINANCE. ID: 2 | 2022-11-17 10:47:23.097
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: BTCUSDT_PERP_BINANCE | 2022-11-17 10:47:23.097
SC Data - All Services | Requesting security definition data for: BTCUSDT_PERP_BINANCE. ID: 2 | 2022-11-17 10:47:23.097
No historical data client is currently set to download historical Intraday data for BTCUSDT_PERP_BINANCE. | 2022-11-17 10:47:23.097
Real-time Intraday chart data file updates started for BTCUSDT_PERP_BINANCE | 2022-11-17 10:47:23.097
Intraday chart data file opened for BTCUSDT_PERP_BINANCE | 2022-11-17 10:47:23.097
SC Data - All Services | Starting real-time market data updates for: BNBUSDT_PERP_BINANCE. ID: 3 | 2022-11-17 10:47:23.097
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: BNBUSDT_PERP_BINANCE | 2022-11-17 10:47:23.097
SC Data - All Services | Requesting security definition data for: BNBUSDT_PERP_BINANCE. ID: 3 | 2022-11-17 10:47:23.097
No historical data client is currently set to download historical Intraday data for BNBUSDT_PERP_BINANCE. | 2022-11-17 10:47:23.097
Real-time Intraday chart data file updates started for BNBUSDT_PERP_BINANCE | 2022-11-17 10:47:23.097
Intraday chart data file opened for BNBUSDT_PERP_BINANCE | 2022-11-17 10:47:23.097
SC Data - All Services | Starting real-time market data updates for: SOLUSDT_PERP_BINANCE. ID: 4 | 2022-11-17 10:47:23.105
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: SOLUSDT_PERP_BINANCE | 2022-11-17 10:47:23.105
SC Data - All Services | Requesting security definition data for: SOLUSDT_PERP_BINANCE. ID: 4 | 2022-11-17 10:47:23.105
No historical data client is currently set to download historical Intraday data for SOLUSDT_PERP_BINANCE. | 2022-11-17 10:47:23.105
Real-time Intraday chart data file updates started for SOLUSDT_PERP_BINANCE | 2022-11-17 10:47:23.105
Intraday chart data file opened for SOLUSDT_PERP_BINANCE | 2022-11-17 10:47:23.105
SC Data - All Services | Starting real-time market data updates for: ADAUSDT_PERP_BINANCE. ID: 5 | 2022-11-17 10:47:23.106
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ADAUSDT_PERP_BINANCE | 2022-11-17 10:47:23.106
SC Data - All Services | Requesting security definition data for: ADAUSDT_PERP_BINANCE. ID: 5 | 2022-11-17 10:47:23.106
No historical data client is currently set to download historical Intraday data for ADAUSDT_PERP_BINANCE. | 2022-11-17 10:47:23.106
Real-time Intraday chart data file updates started for ADAUSDT_PERP_BINANCE | 2022-11-17 10:47:23.106
Intraday chart data file opened for ADAUSDT_PERP_BINANCE | 2022-11-17 10:47:23.106
SC Data - All Services | Starting real-time market data updates for: AAVEUSDT_PERP_BINANCE. ID: 6 | 2022-11-17 10:47:23.106
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: AAVEUSDT_PERP_BINANCE | 2022-11-17 10:47:23.106
SC Data - All Services | Requesting security definition data for: AAVEUSDT_PERP_BINANCE. ID: 6 | 2022-11-17 10:47:23.106
No historical data client is currently set to download historical Intraday data for AAVEUSDT_PERP_BINANCE. | 2022-11-17 10:47:23.106
Real-time Intraday chart data file updates started for AAVEUSDT_PERP_BINANCE | 2022-11-17 10:47:23.106
Intraday chart data file opened for AAVEUSDT_PERP_BINANCE | 2022-11-17 10:47:23.106
SC Data - All Services | Starting real-time market data updates for: XMRUSD_PERP_BINANCE. ID: 7 | 2022-11-17 10:47:23.290
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: XMRUSD_PERP_BINANCE | 2022-11-17 10:47:23.290
SC Data - All Services | Requesting security definition data for: XMRUSD_PERP_BINANCE. ID: 7 | 2022-11-17 10:47:23.290
No historical data client is currently set to download historical Intraday data for XMRUSD_PERP_BINANCE. | 2022-11-17 10:47:23.290
Real-time Intraday chart data file updates started for XMRUSD_PERP_BINANCE | 2022-11-17 10:47:23.290
Intraday chart data file opened for XMRUSD_PERP_BINANCE | 2022-11-17 10:47:23.290
SC Data - All Services | Starting real-time market data updates for: VETUSDT_PERP_BINANCE. ID: 8 | 2022-11-17 10:47:23.704
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: VETUSDT_PERP_BINANCE | 2022-11-17 10:47:23.704
SC Data - All Services | Requesting security definition data for: VETUSDT_PERP_BINANCE. ID: 8 | 2022-11-17 10:47:23.704
No historical data client is currently set to download historical Intraday data for VETUSDT_PERP_BINANCE. | 2022-11-17 10:47:23.704
Real-time Intraday chart data file updates started for VETUSDT_PERP_BINANCE | 2022-11-17 10:47:23.704
Intraday chart data file opened for VETUSDT_PERP_BINANCE | 2022-11-17 10:47:23.704
SC Data - All Services | Starting real-time market data updates for: CRVUSDT_PERP_BINANCE. ID: 9 | 2022-11-17 10:47:24.131
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: CRVUSDT_PERP_BINANCE | 2022-11-17 10:47:24.131
SC Data - All Services | Requesting security definition data for: CRVUSDT_PERP_BINANCE. ID: 9 | 2022-11-17 10:47:24.131
No historical data client is currently set to download historical Intraday data for CRVUSDT_PERP_BINANCE. | 2022-11-17 10:47:24.131
Real-time Intraday chart data file updates started for CRVUSDT_PERP_BINANCE | 2022-11-17 10:47:24.131
Intraday chart data file opened for CRVUSDT_PERP_BINANCE | 2022-11-17 10:47:24.131
SC Data - All Services | Starting real-time market data updates for: ETCUSDT_PERP_BINANCE. ID: 10 | 2022-11-17 10:47:24.422
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ETCUSDT_PERP_BINANCE | 2022-11-17 10:47:24.422
SC Data - All Services | Requesting security definition data for: ETCUSDT_PERP_BINANCE. ID: 10 | 2022-11-17 10:47:24.422
No historical data client is currently set to download historical Intraday data for ETCUSDT_PERP_BINANCE. | 2022-11-17 10:47:24.422
Real-time Intraday chart data file updates started for ETCUSDT_PERP_BINANCE | 2022-11-17 10:47:24.422
Intraday chart data file opened for ETCUSDT_PERP_BINANCE | 2022-11-17 10:47:24.422
SC Data - All Services | Starting real-time market data updates for: ROSEUSDT_PERP_BINANCE. ID: 11 | 2022-11-17 10:47:24.431
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ROSEUSDT_PERP_BINANCE | 2022-11-17 10:47:24.432
SC Data - All Services | Requesting security definition data for: ROSEUSDT_PERP_BINANCE. ID: 11 | 2022-11-17 10:47:24.432
No historical data client is currently set to download historical Intraday data for ROSEUSDT_PERP_BINANCE. | 2022-11-17 10:47:24.432
Real-time Intraday chart data file updates started for ROSEUSDT_PERP_BINANCE | 2022-11-17 10:47:24.432
Intraday chart data file opened for ROSEUSDT_PERP_BINANCE | 2022-11-17 10:47:24.432
SC Data - All Services | Starting real-time market data updates for: NEARUSDT_PERP_BINANCE. ID: 12 | 2022-11-17 10:47:24.543
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: NEARUSDT_PERP_BINANCE | 2022-11-17 10:47:24.543
SC Data - All Services | Requesting security definition data for: NEARUSDT_PERP_BINANCE. ID: 12 | 2022-11-17 10:47:24.543
No historical data client is currently set to download historical Intraday data for NEARUSDT_PERP_BINANCE. | 2022-11-17 10:47:24.543
Real-time Intraday chart data file updates started for NEARUSDT_PERP_BINANCE | 2022-11-17 10:47:24.543
Intraday chart data file opened for NEARUSDT_PERP_BINANCE | 2022-11-17 10:47:24.543
SC Data - All Services | Starting real-time market data updates for: EOSUSDT_PERP_BINANCE. ID: 13 | 2022-11-17 10:47:24.568
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: EOSUSDT_PERP_BINANCE | 2022-11-17 10:47:24.568
SC Data - All Services | Requesting security definition data for: EOSUSDT_PERP_BINANCE. ID: 13 | 2022-11-17 10:47:24.568
No historical data client is currently set to download historical Intraday data for EOSUSDT_PERP_BINANCE. | 2022-11-17 10:47:24.568
Real-time Intraday chart data file updates started for EOSUSDT_PERP_BINANCE | 2022-11-17 10:47:24.568
Intraday chart data file opened for EOSUSDT_PERP_BINANCE | 2022-11-17 10:47:24.568
SC Data - All Services | Starting real-time market data updates for: NEOUSDT_PERP_BINANCE. ID: 14 | 2022-11-17 10:47:25.141
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: NEOUSDT_PERP_BINANCE | 2022-11-17 10:47:25.141
SC Data - All Services | Requesting security definition data for: NEOUSDT_PERP_BINANCE. ID: 14 | 2022-11-17 10:47:25.141
No historical data client is currently set to download historical Intraday data for NEOUSDT_PERP_BINANCE. | 2022-11-17 10:47:25.141
Real-time Intraday chart data file updates started for NEOUSDT_PERP_BINANCE | 2022-11-17 10:47:25.141
Intraday chart data file opened for NEOUSDT_PERP_BINANCE | 2022-11-17 10:47:25.141
SC Data - All Services | Starting real-time market data updates for: BTCUSD_PERP_BINANCE. ID: 15 | 2022-11-17 10:47:25.535
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: BTCUSD_PERP_BINANCE | 2022-11-17 10:47:25.535
SC Data - All Services | Requesting security definition data for: BTCUSD_PERP_BINANCE. ID: 15 | 2022-11-17 10:47:25.535
No historical data client is currently set to download historical Intraday data for BTCUSD_PERP_BINANCE. | 2022-11-17 10:47:25.535
Real-time Intraday chart data file updates started for BTCUSD_PERP_BINANCE | 2022-11-17 10:47:25.535
Intraday chart data file opened for BTCUSD_PERP_BINANCE | 2022-11-17 10:47:25.535
ETHUSDT_PERP_BINANCE #23 | Reloading chart. | 2022-11-17 10:47:56.279
ETHUSDT_PERP_BINANCE #23 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-11-17 10:47:56.288
Date Time Of Last Edit: 2022-11-18 12:48:19
[2022-11-17 15:28:47]
John - SC Support - Posts: 30444
You have the following message in your log:
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (5) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-11-17 10:47:04.392 *

Do you have the Global Settings >> Proxy Settings setup in Sierra Chart and are they set properly for your proxy. Refer to the following:
Global Settings Menu: Proxy Settings (Global Settings menu)
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-11-17 15:29:02
[2022-11-18 12:49:31]
Sierra_Chart Engineering - Posts: 13625
This is a Symbol Settings issue.

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Follow the instructions here to update the Symbol Settings:
Global Symbol Settings: Update Global Symbol Settings


Provide us the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-11-18 12:49:41

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