Support Board
Date/Time: Thu, 12 Jun 2025 08:30:11 +0000
Order allocation to trade accounts - service log error
View Count: 481
| [2022-11-04 14:00:09] |
| User58008 - Posts: 32 |
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Hello, I have recently set up order allocation from one of my account to the other, but everytime I get this error message in Trade service log although the trade is successfully copied to the other account. Could you help me please? The error is: "Order modification failed (InternalOrderID) / Still awaiting acknowledgment of new order. Unable to modify. Internal order ID: XXXX. Service Order ID: (none). Symbol: NQZ2.CME. |
| [2022-11-04 16:35:46] |
| Sierra_Chart Engineering - Posts: 19895 |
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Is this error message related to the order from the main account or one of the other accounts the order was allocated to?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-04 19:29:36] |
| User58008 - Posts: 32 |
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One of the other account the order was allocated to, yes, based on the Order ID and Trade activity log it is like that.
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| [2022-11-07 20:10:20] |
| User58008 - Posts: 32 |
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any help please?
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| [2022-11-08 23:22:03] |
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What is the length of the trade account identifier for the account which is giving this error: "Order modification failed (InternalOrderID) / Still awaiting acknowledgment of new order. Unable to modify. Internal order ID: XXXX. Service Order ID: (none). Symbol: NQZ2.CME. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-09 10:54:17] |
| User58008 - Posts: 32 |
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Trade account identifier is the name of the account? If so, it is 8 symbols = letters and numbers including a space. |
| [2022-11-09 10:56:26] |
| User58008 - Posts: 32 |
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Just to make sure, it is this: XXXXXXX the space is just in the name of the statement I guess |
| [2022-11-09 12:41:25] |
| Sierra_Chart Engineering - Posts: 19895 |
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It is not necessarily the name of the account. It is one of the accounts you would see listed in the drop-down list for accounts on the Trade Window. Eight characters is not too much. An issue like this would be on the Rithmic side: "Order modification failed (InternalOrderID) / Still awaiting acknowledgment of new order. Unable to modify. Internal order ID: XXXX. Service Order ID: (none). Symbol: NQZ2.CME. They are not acknowledging the order. It is not something that is within our control and it is quite clear, the issue is with the external trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-09 12:46:21
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| [2022-11-09 15:08:52] |
| User58008 - Posts: 32 |
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OK, but the order takes place nevermind the message, is it still on their side when the message takes place and it is enought to close the log?
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