Login Page - Create Account

Support Board


Date/Time: Fri, 13 Jun 2025 07:43:50 +0000



Post From: Order allocation to trade accounts - service log error

[2022-11-08 23:22:03]
Sierra Chart Engineering - Posts: 104368
What is the length of the trade account identifier for the account which is giving this error:

"Order modification failed (InternalOrderID) / Still awaiting acknowledgment of new order. Unable to modify. Internal order ID: XXXX. Service Order ID: (none). Symbol: NQZ2.CME.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing