Support Board
Date/Time: Fri, 13 Jun 2025 07:45:30 +0000
Post From: Order allocation to trade accounts - service log error
| [2022-11-09 12:41:25] |
| Sierra_Chart Engineering - Posts: 19909 |
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It is not necessarily the name of the account. It is one of the accounts you would see listed in the drop-down list for accounts on the Trade Window. Eight characters is not too much. An issue like this would be on the Rithmic side: "Order modification failed (InternalOrderID) / Still awaiting acknowledgment of new order. Unable to modify. Internal order ID: XXXX. Service Order ID: (none). Symbol: NQZ2.CME. They are not acknowledging the order. It is not something that is within our control and it is quite clear, the issue is with the external trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-09 12:46:21
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