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Date/Time: Wed, 29 Mar 2023 06:59:15 +0000

How to Post a Message for Support

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[2022-11-04 13:53:32] #1 [Go To First Post]
User487172 - Posts: 5
No matter how many times I reset my data connection, it still lags as attached. Totally untradeable when NY market opened. It has been like this for weeks.


Screenshot 2022-11-04 215050.png / V - Attached On 2022-11-04 13:53:01 UTC - Size: 37.54 KB - 33 views

[2022-11-04 13:54:10] #2 [Go To First Post]
User487172 - Posts: 5
No matter how many times I reset my data connection, it still lags as attached. Totally untradeable when NY market opened. It has been like this for weeks.

[2022-11-04 13:55:26] #3 [Go To First Post]
skylightlava - Posts: 5
No matter how many times I reset my data connection, it still lags as attached. Totally untradeable when NY market opened. It has been like this for weeks.

[2022-11-04 13:59:52] #4 [Go To First Post]
skylightlava - Posts: 5
Don't force users to use Denali if you can't even solve this issue.

[2022-11-04 14:39:13] #5 [Go To First Post]
John - SC Support - Posts: 23263
What you are seeing could simply be that your computer clock is off by 8 seconds. We recommend setting your computer clock to our server by selecting Global Settings >> Set System Date-Time from Server. Refer to the following: Global Settings Menu: Set System Date-Time from Server (Global Settings menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-11-04 15:07:06] #6 [Go To First Post]
skylightlava - Posts: 5
I have no issue with my computer clock during the overnight sessions, the price was obviously lagged once NY market opened. I can notice my order was filled even though the candle on the chart was not printed yet.

[2022-11-04 15:26:29] #7 [Go To First Post]
John - SC Support - Posts: 23263
We are doing some work on our networking infrastructure that could be related to this. We expect to have the last pieces done today, so you will need to see how things are next week. But, also refer to the following: High CPU Usage \| Inactive User Interface \| Long Time to Load Chart Data \| Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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