Support Board
Date/Time: Fri, 13 Jun 2025 09:14:38 +0000
Multiple Problems with the Trading Evaluator
View Count: 408
| [2022-11-03 17:43:21] |
| Bibro - Posts: 11 |
|
Dear ladies and gentlemen, In the past 2 hours of trading I experienced multiple Problems while using the delayed trading evaluator, since some of those problems are pretty serious it would be nice if you could help me out. I am just going to list the problems in the order they occured. 1. I noticed that my Volume Profile chart was bugged, I only use vpoc and value are high/low, all of those were in one line (on one price) 2. My chart stopped working, while I sometimes saw the yellow current price mark on my chart moving for some time it stopped completly after some time(current price line wasnt moving at all). While I was writing you I noticed that it startet working again and thought it was just a bug. 3. After 10-15m I took a trade and my order got filled 20 Points below the current price (short contract), there werent any crazy market movements or any other reason than a software problem that could have caused this. I will send you my message log via. Sierra chart. Best regards JeremyG |
| [2022-11-03 20:45:01] |
| John - SC Support - Posts: 40407 |
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We were having an issue with historical data earlier today and that required a reboot of a system that also caused the Trading Evaluator to shut down for a minute or two. We believe everything you saw was related to this situation. Please look through your charts and if you are missing any data, then follow the instructions at the following link to redownload the missing data: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) If you have any further troubles, please let us know, but this was a one-off situation. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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