Support Board
Date/Time: Sat, 14 Jun 2025 03:14:22 +0000
Post From: Multiple Problems with the Trading Evaluator
| [2022-11-03 20:45:01] |
| John - SC Support - Posts: 40422 |
|
We were having an issue with historical data earlier today and that required a reboot of a system that also caused the Trading Evaluator to shut down for a minute or two. We believe everything you saw was related to this situation. Please look through your charts and if you are missing any data, then follow the instructions at the following link to redownload the missing data: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) If you have any further troubles, please let us know, but this was a one-off situation. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |