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Date/Time: Thu, 28 Mar 2024 17:56:32 +0000



Problem with REAL TIME DATA FEED

View Count: 410

[2022-11-03 14:07:28]
User368075 - Posts: 9
Hi, i'm having issue with Real time data with ESZ22-CME. Here is my log. I see DELAYED data or just "impossible to download" message. How can i solve this? Thank you

Software version: 2448 64-bit | 2022-11-03 10:04:10.849
Primary Thread ID: 260 | 2022-11-03 10:04:10.849
Usage end date: 2022-11-28 | 2022-11-03 10:04:10.849
Enabled for: Advanced Features 2. | 2022-11-03 10:04:10.849
Enabled for: Sierra Chart Historical Data Service. | 2022-11-03 10:04:10.849
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-11-03 10:04:10.849
Enabled for: Delayed Denali Exchange Data Feed. | 2022-11-03 10:04:10.849
Enabled for exchange2: CME | 2022-11-03 10:04:10.849
Enabled for exchange2: fairx_exchange.data | 2022-11-03 10:04:10.849
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-11-03 10:04:10.849
Current selected Data/Trading service: SC Data - All Services | 2022-11-03 10:04:10.849
Custom symbol settings values: enabled | 2022-11-03 10:04:10.849
Chart Update Interval: 500 | 2022-11-03 10:04:10.849
Intraday Data Storage Time Unit: 1 | 2022-11-03 10:04:10.849
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-11-03 10:04:10.849
2022-11-03 14:04:10 Local computer time in UTC | 2022-11-03 10:04:10.849
2022-11-03 10:04:10 Local computer time in SC Time Zone | 2022-11-03 10:04:10.849
2022-11-03 13:57:30 Server time in UTC | 2022-11-03 10:04:10.849
Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-11-03 10:04:10.849
Program path: Y:\SierraChart\ | 2022-11-03 10:04:10.849
Data Files path: Y:\SierraChart\Data\ | 2022-11-03 10:04:10.849
OS Version Number: 6.1 | 2022-11-03 10:04:10.849
Locale Setting: C | 2022-11-03 10:04:10.849
DLLs: UserContributedStudies_64.dll | 2022-11-03 10:04:10.851
Allowed protected custom studies: | 2022-11-03 10:04:10.851
Crash reporter started: true | 2022-11-03 10:04:10.851


SC Data - All Services | Connected to server complete. | 2022-11-03 10:04:15.184
Triggering next historical data download in queue. | 2022-11-03 10:04:15.185
Triggering next historical data download in queue. | 2022-11-03 10:04:15.185
Triggering next historical data download in queue. | 2022-11-03 10:04:15.185
Triggering next historical data download in queue. | 2022-11-03 10:04:15.185
Subscribing to symbol for symbol alert. NQZ22-CME | 2022-11-03 10:04:15.185
Mapping NQZ22-CME to NQZ22. Service code: cme | 2022-11-03 10:04:15.185
Using symbol data fast lookup vector | 2022-11-03 10:04:15.185
SC Data - All Services | Starting real-time market data updates for: NQZ22-CME (NQZ22). ID: 1 Service code: cme | 2022-11-03 10:04:15.185
SC Data - All Services | Connecting to the server ds28.sierracharts.com. Port 10048 | 2022-11-03 10:04:15.185
SC Data - All Services | Requesting security definition data for: NQZ22-CME (NQZ22). ID: 1 | 2022-11-03 10:04:15.185
DTC Client socket (1) | Creating socket. | 2022-11-03 10:04:15.186
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-11-03 10:04:15.186
DTC Client socket (1) | Connecting to IP: 142.215.18.102. | 2022-11-03 10:04:15.186
No download requests in the queue to start downloads for. | 2022-11-03 10:04:15.223
No download requests in the queue to start downloads for. | 2022-11-03 10:04:15.223
No download requests in the queue to start downloads for. | 2022-11-03 10:04:15.223
No download requests in the queue to start downloads for. | 2022-11-03 10:04:15.223
Mapping ESZ22-CME to ESZ22. Service code: cme | 2022-11-03 10:04:15.224
SC Data - All Services | Starting real-time market data updates for: ESZ22-CME (ESZ22). ID: 2 Service code: cme | 2022-11-03 10:04:15.224
SC Data - All Services | Requesting security definition data for: ESZ22-CME (ESZ22). ID: 2 | 2022-11-03 10:04:15.224
Added historical Intraday data request for ESZ22-CME to the queue. | 2022-11-03 10:04:15.224
Intraday data recording state for symbol ESZ22-CME is set to download 'Pending'. | 2022-11-03 10:04:15.224
Triggering next historical data download in queue. | 2022-11-03 10:04:15.224
Delaying start of download for ESZ22-CME. | 2022-11-03 10:04:15.224
SC Data - All Services | Network connection to server complete. | 2022-11-03 10:04:18.591
SC Data - All Services | Starting socket receive thread. | 2022-11-03 10:04:18.591
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-11-03 10:04:18.591
SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-11-03 10:04:18.944
SC Data - All Services | Sending logon request message. | 2022-11-03 10:04:18.944
Requesting market depth updates for: ESZ22-CME if supported. | 2022-11-03 10:04:20.185
Separate subscription for market depth updates not supported. ESZ22-CME | 2022-11-03 10:04:20.185
SC Data - All Services | Received logon response. | 2022-11-03 10:04:20.484
SC Data - All Services | Server Name: SC Realtime Server. | 2022-11-03 10:04:20.484
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-11-03 10:04:20.484
SC Data - All Services | Successfully connected. | 2022-11-03 10:04:20.484
SC Data - All Services | Trading is not supported. | 2022-11-03 10:04:20.484
SC Data - All Services | Restarting real-time data updates for symbol: ESZ22-CME -> ESZ22. Market Depth data restarted. | 2022-11-03 10:04:20.484
SC Data - All Services | Restarting real-time data updates for symbol: NQZ22-CME -> NQZ22 | 2022-11-03 10:04:20.484
SC Data - All Services | Clearing market depth for ESZ22-CME | 2022-11-03 10:04:21.618
SC Data - All Services | Received security definition for symbol ESZ22-CME | 2022-11-03 10:04:21.619
SC Data - All Services | Received security definition for symbol NQZ22-CME | 2022-11-03 10:04:21.619
HD Request # 5 | Downloading Intraday chart data for ESZ22-CME to the file ESZ22-CME.scid. Service: cme | 2022-11-03 10:04:26.787
HD Request # 5 | Download start date-time: 2022-11-03 10:02:30.000000. File last date-time: 2022-11-03 10:02:30.000000 | 2022-11-03 10:04:26.787
HD Request # 5 | Using server: ds23.sierracharts.com port 10149 | 2022-11-03 10:04:26.787
Socket (3) | Creating socket. | 2022-11-03 10:04:26.787
Socket (3) | New receive buffer size: 5242880 | 2022-11-03 10:04:26.787
Socket (3) | Connecting to IP: 142.215.18.103. | 2022-11-03 10:04:26.787
HD Request # 5 | Setting DTC encoding to Binary VLS | 2022-11-03 10:04:27.707
HD Request # 5 | Sending historical data logon request message. | 2022-11-03 10:04:27.707
Socket (3) | CloseSocket call. | 2022-11-03 10:04:29.403
HD Request # 5 | Error downloading historical Intraday data for ESZ22-CME. Historical data logon error: Serving data is disabled | 2022-11-03 10:04:29.403
Socket (3) | Shutdown started. Waiting for graceful close. | 2022-11-03 10:04:29.403
Added historical Intraday data request for ESZ22-CME to the queue. | 2022-11-03 10:04:29.403
Triggering next historical data download in queue. | 2022-11-03 10:04:29.403
Historical data download thread signaled to stop. | 2022-11-03 10:04:29.403
HD Request # 5 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ESZ22-CME | 2022-11-03 10:04:29.403
HD Request # 5 | Completion time: 3s. | 2022-11-03 10:04:29.403

HD Request # 6 | Downloading Intraday chart data for ESZ22-CME to the file ESZ22-CME.scid. Service: cme | 2022-11-03 10:04:29.403
HD Request # 6 | Download start date-time: 2022-11-03 10:02:30.000000. File last date-time: 2022-11-03 10:02:30.000000 | 2022-11-03 10:04:29.403
HD Request # 6 | Using server: ds26.sierracharts.com port 10150 | 2022-11-03 10:04:29.403
Socket (4) | Creating socket. | 2022-11-03 10:04:29.403
Socket (4) | New receive buffer size: 5242880 | 2022-11-03 10:04:29.404
Socket (4) | Connecting to IP: 142.215.18.107. | 2022-11-03 10:04:29.404
Socket (3) | Socket gracefully closed by remote side. | 2022-11-03 10:04:29.870
Socket (3) | Closed. | 2022-11-03 10:04:29.870
HD Request # 6 | Setting DTC encoding to Binary VLS | 2022-11-03 10:04:33.091
HD Request # 6 | Sending historical data logon request message. | 2022-11-03 10:04:33.091
HD Request # 6 | Requesting Intraday data. Start date-time: 2022-11-03 10:02:30. Record interval: 1. Symbol: ESZ22 | 2022-11-03 10:04:34.658
Socket (4) | CloseSocket call. | 2022-11-03 10:04:34.994
HD Request # 6 | Error downloading historical Intraday data for ESZ22-CME. Historical data file not available for symbol. | 2022-11-03 10:04:34.994
Historical data download thread signaled to stop. | 2022-11-03 10:04:34.995
HD Request # 6 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ESZ22-CME | 2022-11-03 10:04:34.995
Socket (4) | Shutdown started. Waiting for graceful close. | 2022-11-03 10:04:34.995
HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2022-11-03 14:02:30.000000 | 2022-11-03 10:04:34.995
HD Request # 6 | Receiving Intraday data for ESZ22-CME starting at 2022-11-03 10:04:27.319000 | 2022-11-03 10:04:34.995
Added 6 Time and Sales records to Intraday data file for ESZ22-CME after download. | 2022-11-03 10:04:34.996
HD Request # 6 | Timestamp of first Intraday data file record written: 2022-11-03 10:04:27.319000. | 2022-11-03 10:04:34.996
HD Request # 6 | Completion time: 5s. | 2022-11-03 10:04:34.996
HD Request # 6 | Intraday data download complete for ESZ22-CME. Unique request ID: 4 | 2022-11-03 10:04:34.997
Removing historical data download ID 4. | 2022-11-03 10:04:34.997
Real-time Intraday chart data file updates started for ESZ22-CME | 2022-11-03 10:04:34.997
Opened cached Intraday file: Y:\SierraChart\Data\ESZ22-CME.scid. Thread ID: 260 | 2022-11-03 10:04:34.997
Intraday chart data file opened for ESZ22-CME | 2022-11-03 10:04:34.997
HD Request # 6 | Enabling Intraday chart updating for symbol. | 2022-11-03 10:04:34.997

Triggering next historical data download in queue. | 2022-11-03 10:04:34.997
No download requests in the queue to start downloads for. | 2022-11-03 10:04:34.997
Socket (4) | Socket gracefully closed by remote side. | 2022-11-03 10:04:35.327
Socket (4) | Closed. | 2022-11-03 10:04:35.327
DTC Client socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-11-03 10:06:24.617
DTC Client socket (2) | Closed. | 2022-11-03 10:06:24.617
[2022-11-03 14:19:50]
John - SC Support - Posts: 30434
There is nothing in your log showing any issues. What are the exact messages you are getting and when/where are you seeing them? A screenshot of the message would be very helpful.
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[2022-11-03 14:49:46]
user08187 - Posts: 15
Hi

Even I received similar error. "HD Request # 4 | Error downloading historical Intraday data for MESZ22-CME. Historical data logon error: Serving data is disabled | 2022-11-03 09:04:24.847"

Charts weren't displaying bars for some time. I closed and opened the chart, but no use. Then after some time, I deleted all data and reloaded; it took some time and finally it worked.

Below is the selection of log:

SC Data - All Services | Connected to server complete. | 2022-11-03 09:04:24.523
Triggering next historical data download in queue. | 2022-11-03 09:04:24.523
Triggering next historical data download in queue. | 2022-11-03 09:04:24.523
Triggering next historical data download in queue. | 2022-11-03 09:04:24.523
Triggering next historical data download in queue. | 2022-11-03 09:04:24.523
No download requests in the queue to start downloads for. | 2022-11-03 09:04:24.533
No download requests in the queue to start downloads for. | 2022-11-03 09:04:24.533
Mapping MESZ22-CME to MESZ22. Service code: cme | 2022-11-03 09:04:24.549
Using symbol data fast lookup vector | 2022-11-03 09:04:24.549
SC Data - All Services | Starting real-time market data updates for: MESZ22-CME (MESZ22). ID: 1 Service code: cme | 2022-11-03 09:04:24.549
SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 10048 | 2022-11-03 09:04:24.549
DTC Client socket (5) | Creating socket. | 2022-11-03 09:04:24.549
DTC Client socket (5) | New receive buffer size: 5242880 | 2022-11-03 09:04:24.549
DTC Client socket (5) | Connecting to IP: 142.215.18.103. | 2022-11-03 09:04:24.549
SC Data - All Services | Requesting security definition data for: MESZ22-CME (MESZ22). ID: 1 | 2022-11-03 09:04:24.552
SC Data - All Services | Network connection to server complete. | 2022-11-03 09:04:24.673
SC Data - All Services | Starting socket receive thread. | 2022-11-03 09:04:24.673
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-11-03 09:04:24.673
HD Request # 4 | Setting DTC encoding to Binary VLS | 2022-11-03 09:04:24.741
HD Request # 4 | Sending historical data logon request message. | 2022-11-03 09:04:24.741
SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-11-03 09:04:24.787
SC Data - All Services | Sending logon request message. | 2022-11-03 09:04:24.787
Socket (4) | CloseSocket call. | 2022-11-03 09:04:24.847
HD Request # 4 | Error downloading historical Intraday data for MESZ22-CME. Historical data logon error: Serving data is disabled | 2022-11-03 09:04:24.847
Added historical Intraday data request for MESZ22-CME to the queue. | 2022-11-03 09:04:24.847
Intraday data recording state for symbol MESZ22-CME is set to download 'Pending'. | 2022-11-03 09:04:24.847
Socket (4) | Shutdown started. Waiting for graceful close. | 2022-11-03 09:04:24.847
Triggering next historical data download in queue. | 2022-11-03 09:04:24.847
Historical data download thread signaled to stop. | 2022-11-03 09:04:24.847
HD Request # 4 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for MESZ22-CME | 2022-11-03 09:04:24.847
HD Request # 4 | Completion time: 0s. | 2022-11-03 09:04:24.868

Delaying start of download for MESZ22-CME. | 2022-11-03 09:04:24.872
HD Request # 3 | Requesting historical Daily data for ETM15 starting at 2014-10-01. SC External HD service. | 2022-11-03 09:04:24.874
SC Data - All Services | Received logon response. | 2022-11-03 09:04:24.894
SC Data - All Services | Server Name: RealTime Server. | 2022-11-03 09:04:24.894
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-11-03 09:04:24.894
SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-11-03 09:04:24.894
SC Data - All Services | Waiting for socket receive thread to end | 2022-11-03 09:04:24.894
DTC Client socket (5) | CloseSocket call. | 2022-11-03 09:04:24.895
DTC Client socket (5) | Shutdown started. Waiting for graceful close. | 2022-11-03 09:04:24.895
SC Data - All Services | Disconnected from the server. | 2022-11-03 09:04:24.895
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-11-03 09:04:24.895
Socket (4) | Socket gracefully closed by remote side. | 2022-11-03 09:04:24.952
Socket (4) | Closed. | 2022-11-03 09:04:24.953
DTC Client socket (5) | Socket gracefully closed by remote side. | 2022-11-03 09:04:25.013
DTC Client socket (5) | Closed. | 2022-11-03 09:04:25.013
HD Request # 3 | Receiving historical Daily data for MESM15-CME starting at 2014-10-02. | 2022-11-03 09:04:25.150
HD Request # 3 | Writing historical Daily data to the file MESM15-CME.dly. | 2022-11-03 09:04:25.150
HD Request # 3 | Bytes received: 196 | 2022-11-03 09:04:25.150
HD Request # 3 | Received 4 Daily data records from 2014-10-02 00:00:00 to 2014-10-06 00:00:00 (5.0 days) and wrote 3 records for MESM15-CME | 2022-11-03 09:04:25.150
HD Request # 3 | Completion time: 2s. | 2022-11-03 09:04:25.150
HD Request # 3 | Daily data download complete for MESM15-CME. Unique request ID: 3 | 2022-11-03 09:04:25.150
Removing historical data download ID 3. | 2022-11-03 09:04:25.150
Date Time Of Last Edit: 2022-11-03 16:00:10
imageDownload Failed error.jpg / V - Attached On 2022-11-03 15:59:35 UTC - Size: 16.03 KB - 60 views
[2022-11-03 16:04:10]
User35525 - Posts: 178
This also happened to me but for NQ, and I see other threads besides this one today with data problems. After retrying 5-6 times, it finally started to work after upgrading Sierra, updating the global symbol list from the server, and deleting/re-downloading from midnight.

HD Request # 14 | Error downloading historical Intraday data for NQZ22_FUT_CME. Historical data logon error: Serving data is disabled | 2022-11-03 10:39:23.091
Added historical Intraday data request for NQZ22_FUT_CME to the queue. | 2022-11-03 10:39:23.091
Triggering next historical data download in queue. | 2022-11-03 10:39:23.091
Historical data download thread signaled to stop. | 2022-11-03 10:39:23.091
HD Request # 14 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for NQZ22_FUT_CME | 2022-11-03 10:39:23.091
HD Request # 14 | Completion time: 0s. | 2022-11-03 10:39:23.091
[2022-11-03 18:54:51]
Sierra_Chart Engineering - Posts: 13609
There was a problem with the file system on one of our servers earlier today that we did not catch until hours later and it has now been resolved.

Follow the instructions here to download missing data:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart

We apologize for this issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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