Support Board
Date/Time: Tue, 10 Jun 2025 22:04:35 +0000
Connection error
View Count: 439
| [2022-10-31 22:28:29] |
| Antonino De Rosa - Posts: 47 |
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Hello SC Team, I get this mesasage and can`t connect to the Data feed. Connection error message from service: CQG WebAPI Logon unsuccesful. Server message: Your logon is disabled. Contact your FCM. What can I do? Furthermore I want to activate also the Eurex Data feed starting from 01.11.22. Thank you. Regards Antonino |
| [2022-11-01 14:04:22] |
| John - SC Support - Posts: 40327 |
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You need to contact your broker. They have turned off your CQG account. You need to ask them why. To activate the EUREX data follow the Setup Instructions for the Denali Exchange Data Feed here: Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-11 15:34:49] |
| Sierra_Chart Engineering - Posts: 19884 |
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To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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