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Date/Time: Sun, 04 Dec 2022 21:30:30 +0000



I don't receive live data

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[2022-10-04 16:24:39]
ARBOMONT JEAN-CHRISTIAN - Posts: 2
I have no live data, I contacted my provider AMP future and they say everything is ok from their side, to contact Sierra Char support.

Error message : "Real-time market date only supported with Sierra Chart data feed for symbol F.US.ENQZ22 ID:11 Click for symbol information
Download failed Historical data only supported with Sierra Chart Data feed"

Thanks in advance for your help
[2022-10-04 21:23:09]
John - SC Support - Posts: 20295
Everything on your account looks good, such that you should not have any issues getting the real-time data for that symbol from our Denali Exchange Data feed.

If you are still having issues, then follow these instructions to get us your Message Log:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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