Login Page - Create Account

Support Board


Date/Time: Sun, 04 Dec 2022 21:55:46 +0000



Connection once a month for real data

View Count: 109

[2022-10-03 22:16:48]
User552931 - Posts: 25
Hello, I am following the steps in the following link, to connect once a month to the data provider and continue with DENALI data.

Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees

I do the tutorial step by step and it keeps giving me delayed data, what can I do?
Regards
[2022-10-04 15:11:23]
John - SC Support - Posts: 20295
You have connected to your trading account properly. You can view the verification date at the following link:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges

The issue is that the exchange that you had active did not renew on October 1, 2022 since you had deactivated it on September 20, 2022. You can select the exchange(s) you want to activate for the CME Group at the link above (just below the verification date).
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-10-04 15:34:01]
Sierra_Chart Engineering - Posts: 5464
We can activate the exchange for you. We just need to know what symbols you want real-time data for. Let us know.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-10-04 16:09:10]
User552931 - Posts: 25
I need futures for pound and minisp500

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account