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Date/Time: Sun, 04 Dec 2022 22:51:38 +0000



Unable to Connect to Denali

View Count: 80

[2022-10-03 17:04:12]
porcupine - Posts: 40
I was using CQG for data. I am trying to connect to Denali for real-time and historical data for all CME Group and Eurex symbols. I have upgraded my account to Service Package 11. I have gone through all of your technical documents and support pages and completed all steps including updating SC to the latest version, enabling "Allow Support for SC Data Fees", updating Symbol Settings from server (then disconnecting and reconnecting), and Edit/"Translate Symbols to Current Service", and Delete and Download All Data.

I still get the following errors: Real-time market data only supported with Sierra Chart data feed for symbol: F.US.USAZ22. ID: 9" (Note: I get the same error regardless of any specific symbol) AND "Download Failed. Historical data only supported with Sierra Chart data feed."

I have tried everything I can think of and spent hours troubleshooting to no avail. Can you please help me via remote assistance or screenshare or something.


https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=70034

Thank you sincerely,

Alex
[2022-10-03 21:18:28]
John - SC Support - Posts: 20295
You need to go through the Setup Instructions for the Denali Exchange Data Feed. First for the CME Group data:
Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges*

And then for the EUREX data:
Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges*
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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