Support Board

Date/Time: Mon, 29 Apr 2024 06:00:30 +0000

Post From: Unable to Connect to Denali

[2022-10-03 17:04:12] Link To Thread - Link To Post [Go To First Post]
porcupine - Posts: 40
I was using CQG for data. I am trying to connect to Denali for real-time and historical data for all CME Group and Eurex symbols. I have upgraded my account to Service Package 11. I have gone through all of your technical documents and support pages and completed all steps including updating SC to the latest version, enabling "Allow Support for SC Data Fees", updating Symbol Settings from server (then disconnecting and reconnecting), and Edit/"Translate Symbols to Current Service", and Delete and Download All Data. I still get the following errors: Real-time market data only supported with Sierra Chart data feed for symbol: F.US.USAZ22. ID: 9" (Note: I get the same error regardless of any specific symbol) AND "Download Failed. Historical data only supported with Sierra Chart data feed." I have tried everything I can think of and spent hours troubleshooting to no avail. Can you please help me via remote assistance or screenshare or something. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=70034 Thank you sincerely, Alex