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Date/Time: Wed, 30 Nov 2022 23:17:50 +0000



connection problem

View Count: 87

[2022-09-30 16:00:12]
JLynch22 - Posts: 3
Hello good day, I have a live AMP funded account for cme group, but Sierra charts not working; how do i fix this problem. thanks
[2022-09-30 16:51:13]
Sierra_Chart Engineering - Posts: 5379
One thing we see is that you need to activate the exchanges that you need here:

https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed


After that, if you have trouble connecting to the Trading service, follow the instructions below.

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Connect to the data feed:

Select "File >> Disconnect"

Select "File >> Connect to Data Feed"

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-09-30 16:55:28
[2022-09-30 17:41:46]
JLynch22 - Posts: 3
Iam using CQG order routing, does CQG still work with the full cme group?
[2022-09-30 17:59:32]
JLynch22 - Posts: 3
hello, I already paid AMP futures for the full cme group and paid sierra charts for package 10 , do i need to pay 33 dollars again to access the full cme group?
[2022-09-30 18:43:50]
John - SC Support - Posts: 20201
We no longer support data from CQG for the CME Group and EUREX data. Therefore, you would need to activate the exchanges for the Denali Exchange Data Feed in order to get the data.

You can then turn off the CQG data from AMP, so you are not paying twice.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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