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Date/Time: Sat, 04 Feb 2023 19:07:37 +0000



Post From: connection problem

[2022-09-30 16:51:13]
Sierra_Chart Engineering - Posts: 6469
One thing we see is that you need to activate the exchanges that you need here:

https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed


After that, if you have trouble connecting to the Trading service, follow the instructions below.

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Connect to the data feed:

Select "File >> Disconnect"

Select "File >> Connect to Data Feed"

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-09-30 16:55:28