Support Board

Date/Time: Thu, 25 Apr 2024 15:34:48 +0000

Post From: connection problem

[2022-09-30 16:51:13] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 14088
One thing we see is that you need to activate the exchanges that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed After that, if you have trouble connecting to the Trading service, follow the instructions below. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-30 16:55:28