Date/Time: Sat, 04 Feb 2023 19:07:37 +0000
Post From: connection problem
|Sierra_Chart Engineering - Posts: 6469|
One thing we see is that you need to activate the exchanges that you need here:
After that, if you have trouble connecting to the Trading service, follow the instructions below.
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log
Connect to the data feed:
Select "File >> Disconnect"
Select "File >> Connect to Data Feed"
After about 30 seconds, provide a copy of the Message Log following these instructions:
We will then determine what the problem is.
Sierra Chart Support - Engineering Level
Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-09-30 16:55:28