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Date/Time: Sun, 04 Dec 2022 22:26:04 +0000



my chart is not moving anymore

View Count: 99

[2022-09-29 15:14:24]
User721434 - Posts: 11
Hello, my chart is not moving anymore, the order book is also empty, nothing is moving. Already deleted the SCID data in the data folder, reloaded everything. It loads historical data, but that's it.

My Denali feed goes until 09/30.
[2022-09-29 15:55:26]
John - SC Support - Posts: 20295
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-09-29 17:12:40]
User721434 - Posts: 11
Software version: 2419 64-bit | 2022-09-29 19:09:39.045
Primary Thread ID: 1608 | 2022-09-29 19:09:39.045
Usage end date: 2023-01-14 | 2022-09-29 19:09:39.045
Enabled for: Advanced Features 2. | 2022-09-29 19:09:39.045
Enabled for: Sierra Chart Historical Data Service. | 2022-09-29 19:09:39.045
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-09-29 19:09:39.045
Enabled for: Delayed Denali Exchange Data Feed. | 2022-09-29 19:09:39.045
Enabled for exchange2: CME (Trading Account Required) | 2022-09-29 19:09:39.045
Enabled for exchange2: CBOT (Trading Account Required) | 2022-09-29 19:09:39.045
Enabled for exchange2: COMEX (Trading Account Required) | 2022-09-29 19:09:39.045
Enabled for exchange2: NYMEX (Trading Account Required) | 2022-09-29 19:09:39.045
Enabled for exchange2: fairx_exchange.data | 2022-09-29 19:09:39.045
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-09-29 19:09:39.045
Current selected Data/Trading service: SC Data - All Services | 2022-09-29 19:09:39.045
Custom symbol settings values: enabled | 2022-09-29 19:09:39.045
Chart Update Interval: 500 | 2022-09-29 19:09:39.045
Intraday Data Storage Time Unit: 0 | 2022-09-29 19:09:39.045
Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-09-29 19:09:39.045
2022-09-29 17:09:39 Local computer time in UTC | 2022-09-29 19:09:39.045
2022-09-29 19:09:39 Local computer time in SC Time Zone | 2022-09-29 19:09:39.045
2022-09-29 16:46:14 Server time in UTC | 2022-09-29 19:09:39.045
Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-09-29 19:09:39.045
Program path: C:\SierraChart\ | 2022-09-29 19:09:39.045
Data Files path: C:\SierraChart\Data\ | 2022-09-29 19:09:39.045
OS Version Number: 10.0 | 2022-09-29 19:09:39.045
Locale Setting: C | 2022-09-29 19:09:39.045
DLLs: DelDivatBar_1_64.dll, GomMPPro_64.dll, GomOrderFlowPro_64.dll, MKStudies_64.dll, TradingStudiesByMatze_64.dll, TradingStudiesByMatze_Gunnar_64.dll, UserContributedStudies_64.dll, Zyp Free by Zyp_64.dll, Zyp OrderFlow by Zdislav_64.dll, Zyp Trade_Your_Plan_64.dll | 2022-09-29 19:09:39.045
Allowed protected custom studies: GomMPPro, MKStudies, TradingStudiesByMatze, TSbyMatze_C1, zyp_app | 2022-09-29 19:09:39.045
Crash reporter started: true | 2022-09-29 19:09:39.045

ESZ22-CME 1 Min #1 | Reloading chart. | 2022-09-29 19:09:50.591
SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 443 | 2022-09-29 19:09:50.827
DTC Client socket (1) | Creating socket. | 2022-09-29 19:09:50.827
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-09-29 19:09:50.827
DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2022-09-29 19:09:50.827
HD Request # 5 | Downloading Intraday chart data for ESZ22-CME to the file ESZ22-CME.scid. Service: cme | 2022-09-29 19:09:50.887
HD Request # 5 | Download start date-time: 2022-09-29 19:08:20.000000. File last date-time: 2022-09-29 19:08:20.263000 | 2022-09-29 19:09:50.887
HD Request # 5 | Using server: ds21.sierracharts.com port 10150 | 2022-09-29 19:09:50.887
Socket (2) | Creating socket. | 2022-09-29 19:09:50.887
Socket (2) | New receive buffer size: 5242880 | 2022-09-29 19:09:50.887
Socket (2) | Connecting to IP: 216.1.90.129. | 2022-09-29 19:09:50.887
SC Data - All Services | Network connection to server complete. | 2022-09-29 19:09:50.960
SC Data - All Services | Starting socket receive thread. | 2022-09-29 19:09:50.960
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-09-29 19:09:50.960
SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-09-29 19:09:51.120
SC Data - All Services | Sending logon request message. | 2022-09-29 19:09:51.120
HD Request # 5 | Setting DTC encoding to Binary VLS | 2022-09-29 19:09:51.171
HD Request # 5 | Sending historical data logon request message. | 2022-09-29 19:09:51.171
HD Request # 5 | Requesting Intraday data. Start date-time: 2022-09-29 19:08:20. Record interval: 0. Symbol: ESZ22 | 2022-09-29 19:09:51.823
SC Data - All Services | Received logon response. | 2022-09-29 19:09:51.855
SC Data - All Services | Server Name: RealTime Server. | 2022-09-29 19:09:51.855
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-09-29 19:09:51.855
SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-09-29 19:09:51.855
SC Data - All Services | Waiting for socket receive thread to end | 2022-09-29 19:09:51.855
DTC Client socket (1) | CloseSocket call. | 2022-09-29 19:09:51.855
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-09-29 19:09:51.855
SC Data - All Services | Disconnected from the server. | 2022-09-29 19:09:51.855
SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-09-29 19:09:51.855
HD Request # 5 | Decompressing data. | 2022-09-29 19:09:51.959
DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-09-29 19:09:51.988
DTC Client socket (1) | Closed. | 2022-09-29 19:09:51.988
HD Request # 5 | Receiving Intraday data for ESZ22-CME starting at 2022-09-29 19:08:20.160000 | 2022-09-29 19:09:52.094
Socket (2) | CloseSocket call. | 2022-09-29 19:09:52.095
Socket (2) | Shutdown started. Waiting for graceful close. | 2022-09-29 19:09:52.095
Historical data download thread signaled to stop. | 2022-09-29 19:09:52.095
HD Request # 5 | Timestamp of first Intraday data file record written: 2022-09-29 19:08:20.945000. | 2022-09-29 19:09:52.096
HD Request # 5 | Received 2813 Intraday data records from 2022-09-29 19:08:20.160000 to 2022-09-29 19:09:49.452005 (89.3 seconds) and wrote 2809 records for ESZ22-CME | 2022-09-29 19:09:52.096
HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2022-09-29 17:09:49.452005 | 2022-09-29 19:09:52.101
HD Request # 5 | Completion time: 2s. | 2022-09-29 19:09:52.101
HD Request # 5 | Intraday data download complete for ESZ22-CME. Unique request ID: 5 | 2022-09-29 19:09:52.101
Removing historical data download ID 5. | 2022-09-29 19:09:52.101
Real-time Intraday chart data file updates started for ESZ22-CME | 2022-09-29 19:09:52.101
Intraday chart data file opened for ESZ22-CME | 2022-09-29 19:09:52.101
HD Request # 5 | Enabling Intraday chart updating for symbol. | 2022-09-29 19:09:52.101

Triggering next historical data download in queue. | 2022-09-29 19:09:52.101
No download requests in the queue to start downloads for. | 2022-09-29 19:09:52.101
Socket (2) | Socket gracefully closed by remote side. | 2022-09-29 19:09:52.229
Socket (2) | Closed. | 2022-09-29 19:09:52.229
File >> Disconnect selected. | 2022-09-29 19:10:01.694
DTC Client socket (0) | CloseSocket call. | 2022-09-29 19:10:01.694
SC Data - All Services | Disconnected from the server. | 2022-09-29 19:10:01.694
SC Data - All Services | Disconnected. | 2022-09-29 19:10:01.694

SC Data - All Services | Connected to server complete. | 2022-09-29 19:10:18.765
Triggering next historical data download in queue. | 2022-09-29 19:10:18.765
Triggering next historical data download in queue. | 2022-09-29 19:10:18.765
Triggering next historical data download in queue. | 2022-09-29 19:10:18.765
Triggering next historical data download in queue. | 2022-09-29 19:10:18.765
No download requests in the queue to start downloads for. | 2022-09-29 19:10:18.765
No download requests in the queue to start downloads for. | 2022-09-29 19:10:18.765
No download requests in the queue to start downloads for. | 2022-09-29 19:10:18.765
No download requests in the queue to start downloads for. | 2022-09-29 19:10:18.765
Mapping ESZ22-CME to ESZ22. Service code: cme | 2022-09-29 19:10:19.090
Using symbol data fast lookup vector | 2022-09-29 19:10:19.090
SC Data - All Services | Starting real-time market data updates for: ESZ22-CME (ESZ22). ID: 1 Service code: cme | 2022-09-29 19:10:19.091
SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 10048 | 2022-09-29 19:10:19.091
SC Data - All Services | Requesting security definition data for: ESZ22-CME (ESZ22). ID: 1 | 2022-09-29 19:10:19.091
Added historical Intraday data request for ESZ22-CME to the queue. | 2022-09-29 19:10:19.091
Intraday data recording state for symbol ESZ22-CME is set to download 'Pending'. | 2022-09-29 19:10:19.091
Triggering next historical data download in queue. | 2022-09-29 19:10:19.091
DTC Client socket (1) | Creating socket. | 2022-09-29 19:10:19.091
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-09-29 19:10:19.091
DTC Client socket (1) | Connecting to IP: 216.1.90.130. | 2022-09-29 19:10:19.091
Delaying start of download for ESZ22-CME. | 2022-09-29 19:10:19.093
SC Data - All Services | Network connection to server complete. | 2022-09-29 19:10:19.227
SC Data - All Services | Starting socket receive thread. | 2022-09-29 19:10:19.227
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-09-29 19:10:19.227
SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-09-29 19:10:19.374
SC Data - All Services | Sending logon request message. | 2022-09-29 19:10:19.374
SC Data - All Services | Received logon response. | 2022-09-29 19:10:20.107
SC Data - All Services | Server Name: RealTime Server. | 2022-09-29 19:10:20.107
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-09-29 19:10:20.107
SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-09-29 19:10:20.107
SC Data - All Services | Waiting for socket receive thread to end | 2022-09-29 19:10:20.107
DTC Client socket (1) | CloseSocket call. | 2022-09-29 19:10:20.108
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-09-29 19:10:20.108
SC Data - All Services | Disconnected from the server. | 2022-09-29 19:10:20.108
SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-09-29 19:10:20.108
DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-09-29 19:10:20.240
DTC Client socket (1) | Closed. | 2022-09-29 19:10:20.240
Requesting market depth updates for: ESZ22-CME if supported. | 2022-09-29 19:10:23.761
Separate subscription for market depth updates not supported. ESZ22-CME | 2022-09-29 19:10:23.761
SC Data - All Services | Connecting to the server ds27.sierracharts.com. Port 443 | 2022-09-29 19:10:50.105
DTC Client socket (1) | Creating socket. | 2022-09-29 19:10:50.106
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-09-29 19:10:50.106
DTC Client socket (1) | Connecting to IP: 208.185.224.128. | 2022-09-29 19:10:50.106
SC Data - All Services | Network connection to server complete. | 2022-09-29 19:10:50.231
SC Data - All Services | Starting socket receive thread. | 2022-09-29 19:10:50.231
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-09-29 19:10:50.231
SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-09-29 19:10:50.381
SC Data - All Services | Sending logon request message. | 2022-09-29 19:10:50.382
HD Request # 6 | Downloading Intraday chart data for ESZ22-CME to the file ESZ22-CME.scid. Service: cme | 2022-09-29 19:10:50.889
HD Request # 6 | Download start date-time: 2022-09-29 19:09:49.000000. File last date-time: 2022-09-29 19:09:49.452005 | 2022-09-29 19:10:50.891
HD Request # 6 | Using server: ds23.sierracharts.com port 10149 | 2022-09-29 19:10:50.891
Socket (2) | Creating socket. | 2022-09-29 19:10:50.891
Socket (2) | New receive buffer size: 5242880 | 2022-09-29 19:10:50.891
Socket (2) | Connecting to IP: 216.1.90.130. | 2022-09-29 19:10:50.891
SC Data - All Services | Received logon response. | 2022-09-29 19:10:51.132
SC Data - All Services | Server Name: RealTime Server. | 2022-09-29 19:10:51.132
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-09-29 19:10:51.132
SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-09-29 19:10:51.132
SC Data - All Services | Waiting for socket receive thread to end | 2022-09-29 19:10:51.132
DTC Client socket (1) | CloseSocket call. | 2022-09-29 19:10:51.133
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-09-29 19:10:51.133
SC Data - All Services | Disconnected from the server. | 2022-09-29 19:10:51.133
SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-09-29 19:10:51.133
HD Request # 6 | Setting DTC encoding to Binary VLS | 2022-09-29 19:10:51.177
HD Request # 6 | Sending historical data logon request message. | 2022-09-29 19:10:51.177
DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-09-29 19:10:51.257
DTC Client socket (1) | Closed. | 2022-09-29 19:10:51.257
HD Request # 6 | Requesting Intraday data. Start date-time: 2022-09-29 19:09:49. Record interval: 0. Symbol: ESZ22 | 2022-09-29 19:10:51.775
HD Request # 6 | Decompressing data. | 2022-09-29 19:10:51.912
HD Request # 6 | Receiving Intraday data for ESZ22-CME starting at 2022-09-29 19:09:49.039000 | 2022-09-29 19:10:52.049
Socket (2) | CloseSocket call. | 2022-09-29 19:10:52.051
Socket (2) | Shutdown started. Waiting for graceful close. | 2022-09-29 19:10:52.051
Historical data download thread signaled to stop. | 2022-09-29 19:10:52.051
HD Request # 6 | Timestamp of first Intraday data file record written: 2022-09-29 19:09:50.034000. | 2022-09-29 19:10:52.051
HD Request # 6 | Received 1886 Intraday data records from 2022-09-29 19:09:49.039000 to 2022-09-29 19:10:49.717005 (60.7 seconds) and wrote 1868 records for ESZ22-CME | 2022-09-29 19:10:52.051
HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2022-09-29 17:10:49.717005 | 2022-09-29 19:10:52.058
HD Request # 6 | Completion time: 2s. | 2022-09-29 19:10:52.058
HD Request # 6 | Intraday data download complete for ESZ22-CME. Unique request ID: 6 | 2022-09-29 19:10:52.058
Removing historical data download ID 6. | 2022-09-29 19:10:52.058
Real-time Intraday chart data file updates started for ESZ22-CME | 2022-09-29 19:10:52.058
Intraday chart data file opened for ESZ22-CME | 2022-09-29 19:10:52.058
HD Request # 6 | Enabling Intraday chart updating for symbol. | 2022-09-29 19:10:52.058

Triggering next historical data download in queue. | 2022-09-29 19:10:52.058
No download requests in the queue to start downloads for. | 2022-09-29 19:10:52.058
Socket (2) | Socket gracefully closed by remote side. | 2022-09-29 19:10:52.189
Socket (2) | Closed. | 2022-09-29 19:10:52.190
SC Data - All Services | Connecting to the server ds26.sierracharts.com. Port 443 | 2022-09-29 19:11:21.121
DTC Client socket (1) | Creating socket. | 2022-09-29 19:11:21.121
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-09-29 19:11:21.121
DTC Client socket (1) | Connecting to IP: 142.215.18.107. | 2022-09-29 19:11:21.121
SC Data - All Services | Network connection to server complete. | 2022-09-29 19:11:21.251
SC Data - All Services | Starting socket receive thread. | 2022-09-29 19:11:21.251
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-09-29 19:11:21.252
SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-09-29 19:11:21.385
SC Data - All Services | Sending logon request message. | 2022-09-29 19:11:21.385
[2022-09-29 17:14:39]
User721434 - Posts: 11
ES (S&P500) ist das Symbol, ESZ22 CME
[2022-09-29 17:50:45]
John - SC Support - Posts: 20295
This is the important message:
SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-09-29 19:09:51.855

This indicates that you have another system running Sierra Chart that is connected to the data feed. You are only setup to have one system connected at a time.

Refer to the following for what you can do if you need to have 2 systems connected at the same time:
Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-09-29 19:48:37]
User721434 - Posts: 11
Thank you very much

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