Home >> Support Board

Support Board

Date/Time: Tue, 23 Apr 2024 06:50:37 +0000

How to Post a Message for Support

Problem to historical data

View Count: 255

[2022-09-27 19:08:17] #1 [Go To First Post]
User210411 - Posts: 1
Hello, I have many problems to reload my historical data. Please check my profile if there is a problem. Cordially

[2022-09-27 21:35:45] #2 [Go To First Post]
John - SC Support - Posts: 31027
Your account looks fine and you are setup to get the CME exchange data (just the CME Exchange, not the whole CME Group) from our Denali Exchange Data Feed. If you are trying to get data for a symbol that is not traded on the CME exchange then you would have issues with this. Check to ensure that the option for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds is set to Yes. If it is set to No, then change it to Yes then select File >> Disconnect followed by File >> Connect to Data Feed. Then see if this resolves your issue. If you still have problems after going through the above then we need to know what symbol you are using for which you are having a problem. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: