Support Board

Date/Time: Fri, 19 Apr 2024 05:34:23 +0000

Post From: Problem to historical data

[2022-09-27 21:35:45] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 30953
Your account looks fine and you are setup to get the CME exchange data (just the CME Exchange, not the whole CME Group) from our Denali Exchange Data Feed. If you are trying to get data for a symbol that is not traded on the CME exchange then you would have issues with this. Check to ensure that the option for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds is set to Yes. If it is set to No, then change it to Yes then select File >> Disconnect followed by File >> Connect to Data Feed. Then see if this resolves your issue. If you still have problems after going through the above then we need to know what symbol you are using for which you are having a problem. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing