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Date/Time: Thu, 01 Dec 2022 00:32:45 +0000



replacing laptop SC to a new computer

View Count: 177

[2022-09-27 18:09:45]
User38682 - Posts: 4
I would like to have some help installing the setup I have on my laptop that is too old and not enough memory to handle my charts onto another computer. I have tried moving my files but I am running into some problems with files that haven't transferred over. I would like to schedule a remote session.
thank you.
[2022-09-27 21:18:56]
John - SC Support - Posts: 20209
This is not something we have the time to help with. All of our information is in our documentation at the following link:
Transferring Sierra_Chart Settings and Data From Existing Installation to New Installation

You can try contacting Diana Pena and see if she is able to help you. You can contact her through the following link:
https://bio.link/dianapena
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-10-11 01:50:29]
User38682 - Posts: 4
I have been with Sierra Charts for years and I feel I should get some help from the support desk. You have a section that promotes remote assistance but when I asked for help your response is look it up and do it yourself. Or call someone named Diana Pena which charged me $75.00 for an hour and never showed up for the appointment? I'm a serious trader and I'm not a computer programmer. Can you make an exception and help me move my charts to my desktop? It should take you less than 20 minutes to help. I don't think that is asking too much. My phone number is 916-202-1035.
[2022-10-11 21:51:01]
Sierra_Chart Engineering - Posts: 5388
Or call someone named Diana Pena which charged me $75.00 for an hour and never showed up for the appointment?
Did you pay them and never receive any service? We just want to know, in order to make a determination as to complaints regarding their service and if we should be recommending them further.

Yes we can try but one complication is that this is not something that we can just simply do using remote assistance because how would you copy these files from one computer to the other?:
Can you make an exception and help me move my charts to my desktop? It should take you less than 20 minutes to help. I don't think that is asking too much.
Do you have a USB drive you could put in one computer and then take it out and put it into the other computer?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-10-13 16:18:06
[2022-10-14 14:24:06]
Sierra_Chart Engineering - Posts: 5388
Let us know if you would like help with this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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