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Date/Time: Wed, 30 Nov 2022 23:50:35 +0000



Followed all posted instructions and still getting Delayed data

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[2022-09-26 14:04:06]
User599829 - Posts: 6
I logged on to the platform this morning and loaded chartbooks and i am only receiving delayed data. I restarted Sierra, I followed all the instructions posted on the support board, but still only delayed data.

Please Help.

Eric Torres
[2022-09-26 15:21:18]
John - SC Support - Posts: 20208
You are setup to receive real-time data for the CME Group.

What is the symbol for one chart that is not updating in real-time?

And also follow the below instructions to get us your Message Log:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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