Support Board
Date/Time: Thu, 10 Jul 2025 02:43:49 +0000
Followed all posted instructions and still getting Delayed data
View Count: 496
| [2022-09-26 14:04:06] |
| User599829 - Posts: 6 |
|
I logged on to the platform this morning and loaded chartbooks and i am only receiving delayed data. I restarted Sierra, I followed all the instructions posted on the support board, but still only delayed data. Please Help. Eric Torres |
| [2022-09-26 15:21:18] |
| John - SC Support - Posts: 40812 |
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You are setup to receive real-time data for the CME Group. What is the symbol for one chart that is not updating in real-time? And also follow the below instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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