Date/Time: Sat, 02 Dec 2023 08:32:54 +0000
Followed all posted instructions and still getting Delayed data
View Count: 178
|User599829 - Posts: 6|
I logged on to the platform this morning and loaded chartbooks and i am only receiving delayed data. I restarted Sierra, I followed all the instructions posted on the support board, but still only delayed data.
|John - SC Support - Posts: 27433|
You are setup to receive real-time data for the CME Group.
What is the symbol for one chart that is not updating in real-time?
And also follow the below instructions to get us your Message Log:
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log
Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.
Disconnect from the data feed with "File >> Disconnect".
Connect to the data feed with "File >> Connect to Data Feed".
After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
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